Transition Manager – Support & Maintenance

Job Title: Transition Manager – Support & Maintenance (Software, Data, SaaS/COTS)

We are seeking an experienced Transition Manager to lead and coordinate the transition of over 60 enterprise applications—including software, data platforms, SaaS, and COTS technologies—into steady-state support and maintenance. This role is critical to ensuring seamless handover from implementation to operations, minimizing disruption, and optimizing service delivery.

Responsibilities: Transition Planning & Execution

• Develop and manage detailed transition plans for each application, including timelines, resource allocation, and risk mitigation strategies.
• Coordinate with cross-functional teams (delivery, support, infrastructure, security, vendors) to ensure readiness for transition.
• Define and implement governance frameworks for transition activities, including KPIs and SLAs.

Stakeholder Engagement

• Serve as the primary point of contact for internal and external stakeholders during transition phases.
• Facilitate workshops and meetings to align expectations, gather requirements, and communicate progress.
• Ensure stakeholder buy-in and manage resistance through effective change management practices.

Operational Readiness & Handover

• Ensure all applications meet operational readiness criteria before handover to support teams.
• Oversee knowledge transfer, documentation, and training for support and maintenance teams.
• Validate service acceptance criteria and ensure compliance with ITIL/ITSM standards.

Risk & Issue Management

• Identify transition risks and develop mitigation plans.
• Monitor transition progress and proactively resolve issues impacting timelines or quality.
• Conduct post-transition reviews to capture lessons learned and improve future transitions.

Performance Monitoring & Reporting

• Track transition metrics and generate reports for leadership on progress, risks, and outcomes.
• Ensure continuous improvement through feedback loops and performance analysis.

Qualifications:

Education & Certifications

• Bachelor’s degree in computer science, Engineering, Business Administration, or related field.
• PMP, ITIL, or equivalent certification preferred.

Experience

• 7+ years of experience in transition management, project management, or service delivery.
• Proven track record of managing transitions for large portfolios of applications (preferably 50+).
• Experience with

  SaaS, COTS, and data platforms

  in enterprise environments.

Skills

• Strong understanding of ITSM, SDLC, Agile, and DevOps practices.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in tools like ServiceNow, JIRA, MS Project, and collaboration platforms (Teams, Slack).
• Ability to manage multiple transitions simultaneously in a fast-paced environment.

Work Environment & Location:

• Based in Bangalore.
• Occasional travel may be required for stakeholder meetings or vendor coordination.