Training Manager

As the Training Manager at Coconut Lagoon, you will be responsible for designing, executing, and monitoring learning and development initiatives that uphold CGH Earth’s values of responsible tourism, cultural authenticity, and exceptional guest service. Your focus will be to equip team members with the right skills, mindset, and knowledge to deliver memorable guest experiences in a heritage setting.

Key Responsibilities:Training Planning & Coordination

• Develop and manage an annual training calendar in consultation with property leadership and corporate L&D.
• Identify training needs through performance reviews, feedback, and observations.

Program Design & Facilitation

• Deliver induction, core service, and brand training for all levels of staff.
• Conduct soft skills, behavioral, and functional skill sessions tailored to the unique character of Coconut Lagoon.
• Promote learning on sustainability, local culture, and CGH Earth storytelling.

Team Development & Coaching

• Partner with Heads of Department to support departmental training plans.
• Mentor line trainers and departmental champions to ensure effective on-the-job learning.

Compliance & Reporting

• Maintain complete training records and assist in internal/external audits.
• Track effectiveness of training programs using feedback tools, assessments, and performance indicators.
• Ensure compliance with mandatory training such as POSH, fire & safety, and hygiene standards.

Engagement & Learning Culture

• Drive a learning culture through innovative, experiential, and localized training methods.
• Support employee engagement programs, communication sessions, and talent development initiatives.

Qualifications & Requirements:

• Graduate/Postgraduate in Hotel Management, HR, Psychology, or related field.
• Minimum 4–6 years of relevant experience in training, preferably in hospitality.
• Fluent in English and Malayalam. Strong facilitation and interpersonal skills.
• Knowledge of traditional Kerala heritage and eco-tourism concepts is a plus.

Why Join Us:

• Be part of an award-winning, purpose-driven hospitality brand
• Work in a living heritage setting amidst backwaters and biodiversity
• Contribute to shaping meaningful guest and employee experiences

To Apply:

Send your updated CV with subject line “Training Manager – Coconut Lagoon” to careers@cghearth.com

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Work Location: In person

Application Deadline: 20/07/2025
Expected Start Date: 21/07/2025