Training Manager

About the Role:

As our Training Manager UK, you'll be responsible for ensuring that training for our UK Member Operations teams runs smoothly, effectively, and consistently from our Hyderabad hub. You'll lead a growing team of experienced trainers and team leads who specialise in areas including KYX, Ongoing Monitoring, Member Support, Account Operations, Collections, and Complaints.

This is a key leadership role in a fast-evolving environment. As we continue to grow and scale, you'll play a critical part in shaping how we deliver training, manage quality, and support performance across functions. You'll need to bring strong training operations experience, a people-first mindset, and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes, the effectiveness of your team, and the impact training has on business outcomes.

What we're looking for:

The ideal candidate will have:

• Excellent spoken and written English
• Extensive experience in training and training management, ideally within fintech, financial services, or an equally regulated sector
• Strong training operations skills, including the ability to manage scheduling, coordination, documentation, and feedback loops at scale
• Proven ability to lead, coach, and develop training teams, especially those supporting multiple operational specialisms
• Ability to thrive in a scaling organisation where processes are evolving and change is constant
• Clear, structured communication skills with the ability to align with cross-functional and international stakeholders
• A proactive, hands-on leader who brings energy, empathy, and clarity to every

What you'll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance