Training Manager

Role Description:

A training manager is responsible for identifying training needs, developing training programs, manage a team of trainers and ensuring effective employee development within an organization.

Designation: Manager Process Training

Key Responsibilities:

• Training and Development:

  Assist in designing and conducting training programs to enhance employee skills and improve organizational performance. This includes analyzing training needs and evaluating the effectiveness of training initiatives

• Training Operations:

  Help oversee daily operations, ensuring that the training runs smoothly and efficiently. This involves managing trainers, maintaining customer (internal and external) satisfaction and ensuring compliance with TP policies

• Supervision:

  Manage and supervise trainers, delegate tasks, and monitor performance to ensure that team goals are met. Provide guidance and support to team members as needed

• Administrative Duties:

  Perform various administrative tasks, such as scheduling trainers for training, preparing reports, trainer observations

• Training Needs Assessment:

  Analyzing employee skill gaps and identifying areas for improvement.

• Training Program Development:

  Designing and creating training materials, including presentations, manuals, and online modules.

• Training Delivery:

  Conducting training sessions, using various methods like classroom instruction, online modules, and on-the-job coaching.

• Evaluation and Feedback:

  Assessing the effectiveness of training programs and providing feedback to improve future training efforts.

• Process Documentation:

  Maintaining up-to-date process documentation and ensuring it is communicated effectively.

• Change Management:

  Supporting process changes by training employees on new procedures and technologies.

• Mentoring and Coaching:

  Providing guidance and support to employees as they learn and develop new skills.

• Reporting and Analysis:

  Tracking training progress, generating reports, and analyzing data to measure the impact of training.

Domain Skills:

• Minimum 2 years of experience in International Travel and Hospitality specifically US Logistics
• Should have prior experience as Training AM or Training Lead
• Logistics Domain knowledge level expert

Essential Skills:

• Strong Communication and Presentation Skills:

  Ability to clearly and effectively communicate training materials and concepts.

• Training and Facilitation Skills:

  Expertise in designing and delivering engaging and effective training programs.

• Interpersonal Skills:

  Ability to build rapport with employees and create a positive learning environment.

• Analytical Skills:

  Ability to assess training needs and evaluate the effectiveness of training programs.

• Technical Skills:

  Proficiency in using training technologies and platforms.

• Organizational Skills:

  Ability to manage time, prioritize tasks, and organize training materials.

  Role & responsibilities

Preferred candidate profile