757 Training Delivery Jobs - Page 28

Training & development manager 100% training & development to the employees and staff and to ensure 100% Compliance towards Audits. Training Need analysis Adherence to Training Calendar Skill and Competency mapping and Gap Analysis Zero NC in Audits Required Candidate profile Exposure of setting up of Training Centre Should be a good team player Good communication & facilitation skills, computer knowledge on training methods & concepts good listening & counselling

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Gorakhpur (Uttar Pradesh) Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Role Summary: We are seeking a knowledgeable and proactive Subject Matter Expert (SME) to lead the adoption and usage of technology solutions within the collections industry . This role involves troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling . Key Responsibilities: Adoption: Facilitate the adoption of the company's solutions within client organizations by tailoring strategies to maximize their effectiveness. Engage with clients to understand their specific needs and challenges, ensuring solutions align with expectations and deliver value. Usage: Monitor client usage patterns to provide actionable insights and guidance for optimizing solution effectiveness. Conduct regular check-ins, workshops, and training sessions to help clients fully leverage the solutions. Troubleshooting: Identify and resolve client issues swiftly to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges impacting clients. Travel: Extensive travel required to engage directly with clients, provide on-site support, and build deeper relationships. Qualifications: Experience: Minimum of 3 years of experience in the collections industry , with a focus on client adoption of technology or financial solutions. Demonstrated success in developing strategies to increase product usage and client satisfaction. Skills: Strong domain expertise in collections or as an analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling skills to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot client issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to communicate effectively with clients. Industry Knowledge: Deep understanding of the collections landscape and trends , enabling you to provide valuable insights and strategic guidance to clients. Personal Qualifications: Age below 35 years . A proactive problem solver with a strategic mindset and a client-focused approach. Preferred Background: Experience working with major lenders or financial institutions is highly valued.

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com

Purpose of the Sales Training-Lead : Aakash is looking for an experienced Sales Training-Lead who shall be responsible for supervising, designing, implementing, evaluating training programs to enhance the skills and knowledge of our employees, to make them job ready and drive business growth. Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. As Sales Training-Lead, you are expected to: 1. Work closely and communicate effectively with CXOs and Senior Business leaders to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Work closely with Regional Training Teams for any new training interventions, projects and drive as per business requirements. Observe & identify sales challenges they face on-the-job, conduct skills gap analyses and offer training solutions to increase productivity. 3. Handle PAN India sales training programs along with the team in online mode/classroom mode/on-the-Job (for e.g. - Sales pitch, Negotiation skill, Consultative selling, Objection Handling etc). Covering skills, competencies & etiquettes required for driving sales and enable Bottom Quartiles branches. 4. Conduct New Hire Training of Leadership profiles and certification process. 5. Conduct refresher training workshops for the targeted audience (leadership) in line with the branch needs. 6. Develop and facilitate knowledge checks/online assessments on monthly basis. 7. Administer vendor trainings. 8. Evaluate the effectiveness of training programs and continuously improve the LD offerings. 9. Lead the team and ensure effective team management skills and team development. 10. Stay abreast with latest industry changes, understand learning gaps & develop required training content. To be successful in the Sales Training-Lead Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Proficiency in content creation (ppt & video based) using tools like Camtesia, Canva and other content development tools. 5. Ability of stakeholder & vendor management. 6. Occasional Travel. 7. Exposure to Learning Management System would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Sales Training. Preferably having direct sales experience. 2. 2 to 3 Years of experience in team management.

Job Overview: We are seeking dynamic and motivated professionals to join our Training & Development team as Executive / Senior Executive Trainer . The ideal candidate will have hands-on experience in delivering training sessions, creating content, managing training tools, and driving learning projects. Experience in the General or Life Insurance industry will be an added advantage. Key Responsibilities: Deliver engaging and effective training sessions across various functions. Develop, customize, and maintain training content and materials. Utilize MS Office tools to prepare presentations, reports, and training aids. Support in implementing training tools and technology for better learning experiences. Collaborate with cross-functional teams for training needs and schedules. Assist in managing and tracking training projects and timelines. Maintain training records, feedback, and reports for performance evaluation. Qualifications & Experience: Bachelors degree or higher in any discipline. 12 years of proven experience in a training role. Experience in content creation, project management, and training tools. Proficiency in MS Office (PowerPoint, Excel, Word) is essential. Experience in the Insurance sector (GI/Life) is a plus. Skills & Attributes: Excellent communication and presentation skills. Strong interpersonal and collaboration abilities. Well-organized with attention to detail. Self-motivated and adaptable to dynamic business needs.

Job description: We are hiring a skilled NDT Trainer to deliver comprehensive training programs in various NDT methods. The ideal candidate should have ASNT NDT Level II certification and hands-on experience in the field. Role & responsibilities: Conduct training sessions on NDT methods such as UT, RT, VT, PT, and MPT. Develop and update course content and practical exercises. Provide hands-on training with NDT equipment and tools. Ensure students understand safety protocols and best practices. Prepare and conducting students for ASNT Level II certification exams Preferred candidate profile: ASNT Level II certification in multiple NDT methods. Minimum 1 year of experience in NDT training or inspection. Proficiency in operating NDT equipment. Strong interpersonal and mentoring skills. Commitment to delivering high-quality training.

Soft skills / Voice and accent trainer Product/ Process- Trainer- International Voice only- Banking Process Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only Shift- Rotational (24*7)

? DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices

Roles and Responsibilities Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Develop and deliver customized training programs based on customer needs and requirements. Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members. Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis). Collaborate with cross-functional teams to ensure effective delivery of corporate trainings. Contact - 9594690866 Neelam HR Neelam.Shahu@teleperformancedibs.com

Optimize shipping and transport procedures Plan and supervise the shipments Schedule daily and weekly routes Ensure logistics operations conform to industry regulations Supervise orders and stocking of raw materials and equipment Required Candidate profile Degree in related fields and a minimum of three years’ experience Knowledge and experience working with DB Visualizer, Power BI, SAS, SAP, SQL, Ariba, Esperion, PeopleNet International BPO experience

We are seeking a freelance SAP SSAM Trainer with extensive experience as a consultant and a proven track record in delivering corporate trainings. possess in-depth knowledge of SAP BRIM to effectively impart this knowledge to corporate audiences.

We're Hiring: Industry Lead - Field Sales Trainer Company Industry: IT Services & Business Looking for an experienced Sales Trainer to join our team and take charge of field/product training across the region. Youll manage training for 50+ sales teams, drive performance improvements, and help shape the sales success of our ground teams. Key Responsibilities: ~ Manage On-the-Job Training (OJT) for 50+ ground sales teams ~ Own sales performance and improve efficiency month-over-month ~ Develop and deliver impactful training content & programs ~ Provide direct sales coaching and support through end-to-end sales closures ~ Prepare and present training reports to track success Qualifications: ~ Hardcore sales training & coaching experience ~ Excellent communication & PowerPoint skills ~ Willingness to travel and work in a dynamic, field-based environment ~ Experience in B2B sales training (corporate environment preferred)

We're Hiring: Industry Lead - Field Sales Trainer Company Industry: IT Services & Business Looking for an experienced Sales Trainer to join our team and take charge of field/product training across the region. Youll manage training for 50+ sales teams, drive performance improvements, and help shape the sales success of our ground teams. Key Responsibilities: ~ Manage On-the-Job Training (OJT) for 50+ ground sales teams ~ Own sales performance and improve efficiency month-over-month ~ Develop and deliver impactful training content & programs ~ Provide direct sales coaching and support through end-to-end sales closures ~ Prepare and present training reports to track success Qualifications: ~ Hardcore sales training & coaching experience ~ Excellent communication & PowerPoint skills ~ Willingness to travel and work in a dynamic, field-based environment ~ Experience in B2B sales training (corporate environment preferred)

Roles & Responsibilities Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network Deliver OJT training for dealer Sales & Service team members Need based training based on Customer Complaints Understand gaps & train the dealership Soft skill & Refresher training on customer etiquette Training need evaluation and planning Coordination with Regional Field team for training need and planning Generation of periodic & regular reports & circulation to field & network Management reports generation, Dealer Score Card Monthly Reviews templates/ Reviews, Regional Monthly Reports Annual Business Plan, MIS & status generation & reporting Any other duties expected from the position & requested by respective manager Required Skillsets Proven experience as a Training delivery and customer experience management Preferably worked in automobile domain or with automobile clients. Proficient in MS Office Problem solver with good communication and interpersonal skills Resolve and/or escalate issues within a well-timed routine. Project Management Good platform skills and participant engagement skills

Practice Training Head - Healthcare About The Role ? ? ? ? Responsible for leading training delivery for Healthcare domain. Align training interventions to the needs of the Business Unit; deliver tangible business value through the deployment of an effective training strategy Responsible for operationalization of process and domain training framework in Healthcare domain Responsible for determining performance gaps, identifying training needs, working with SMEs, internal partners and vendors to implement training solutions in domain Ensure overall quality of training delivery; ensure standardization & quality of content Develop pre-process & process trainers and SMEs Review process training periodically with domain leaders and drive corrective action Deploy KT strategy during transitions in domain Responsible for Client Interfacing activities involving Change Management, Program Management, Strategy Development, Process Improvement, Cost Optimization and Business Planning Recording, Tracking, monitoring and escalating program implementation via regular status reports Build capability to engage as a strategic partner with the client in their transformation approach Help ideate and Build Unified and independent AI Training solutions which help in transforming learning

AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Full-time, permanent role Remote across India; up to 25 % travel for on-site bootcamps Mix of work: 60 % training delivery 20 % curriculum/content development 20 % client project coding Teach live-virtual, hybrid, and occasional on-site programs covering Python, NumPy/Pandas, TensorFlow, PyTorch, LangChain, Databricks, BigQuery ML, and GenAI best practices.Build & maintain Jupyter notebooks, lab datasets, slide decks, auto-graded challenges, and real-world case studies.Contribute to client projects: develop ML models, fine-tune LLMs, build RAG pipelines, or set up ML workflows turning that work into new classroom material.Collect learner feedback, iterate course content, and help junior facilitators grow.Partner with sales/SME teams to scope custom training engagements. 3 - 10 years hands-on data-science or MLOps experience with strong Python.Production use of TensorFlow or PyTorch, plus LangChain for GenAI workflows.Comfort with Databricks or Spark, and BigQuery ML (or similar cloud ML service).Able to explain core ML concepts, evaluation, and deployment clearly to mixed-level audiences.Delivered at least 100 learner-hours in classrooms, webinars, or workshops.Solid Git, CI/CD, and cloud fundamentals.scikit-learn, Vertex AI, SageMaker, MLflow/Kubeflow, prompt-engineering & RAG architectures.Experience building chatbots, CV, or tabular-ML solutions across any domain.Certifications such as TensorFlow Developer, AWS ML Specialty, Databricks Certified (we sponsor exam fees).

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations

Optometry Regional Trainer - Job Description Job Summary: The Field Trainer is responsible for delivering hands-on training and development programs to employees in the field. This role ensures that team members are equipped with the necessary skills and knowledge to perform their roles effectively. The Field Trainer will conduct training sessions, evaluate performance, and provide ongoing support to improve productivity and efficiency. Key Responsibilities:1. Training Delivery: Deliver engaging in-field training sessions, workshops, and one-on-one coaching. Conduct structured training programs on refraction, dispensing techniques, and optical technical processes. Train retail staff on the fundamentals of lenses, frames, and prescription interpretation. Facilitate hands-on workshops, role-plays, and real-time case studies to enhance learning. Incorporate the latest training methodologies and innovative team-building activities. 2. Customer Experience Training: Educate staff on delivering an exceptional customer journey, from store entry to final purchase. Conduct training on effective communication, personalized consultations, and handling customer queries. Teach best practices for conducting eye tests with accuracy and efficiency. Ensure all team members comply with company policies, procedures, and best practices. 3. Performance Monitoring & Feedback: Regularly visit retail stores to assess training effectiveness and staff performance. Conduct mock sessions and quality audits as training interventions. Provide timely feedback and actionable insights to improve staff skills. Develop assessments to measure knowledge retention and practical application. Collaborate with managers to identify training needs and skill gaps. 4. Content Development & Upgradation: Design and maintain training modules, presentations, and manuals based on evolving learning needs. Stay updated with the latest industry trends and incorporate best practices into training programs. Create engaging training materials, including videos, quizzes, and interactive content. Monitor training effectiveness and recommend enhancements for continuous improvement. 5. Continuous Improvement: Gather feedback from trainees to enhance training effectiveness. Identify skill gaps and customize training programs accordingly. Foster a learning culture within the organization by encouraging self-learning and skill enhancement. Stay updated on industry trends, tools, and techniques to enhance training programs. Travel to various locations to conduct training as needed. Qualifications & Skills: Preferably Bachelor's/master's in optometry. Strong presentation and communication skills. Ability to adapt training methods to different learning styles. Excellent organizational and time-management skills. Proficiency in Microsoft Office and e-learning platforms. Willingness to travel extensively. By implementing this structured training approach, Vision Express retail staff will be equipped with the necessary skills and knowledge to provide exceptional service, ensuring a seamless customer experience and improved sales performance.

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Prepare and pre-flight production-ready print files according to printer specifications. Ensure dyelines, cut marks, bleeds, and layout align with production and finishing standards. Troubleshoot and resolve technical issues related to print files. Required Candidate profile Hands-on experience in graphic designing, publishing, packaging, photoshop illustrator, and InDesign. Strong understanding of creative workflows. Able to train others on production processes.

Email your resume to: Raveena@wissenpro.com Apply now! Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics