Role Description
Role Proficiency:Performs tests in strict compliance with very minimal instructions
Outcomes
- Construct systematic test cases from scenarios for applications based on customer user stories or requirements
- Execute systematic test cases from scenarios for applications based on customer user stories or requirements
- Ensure that new or revised components or systems perform to expectation
- Ensure meeting standards; including usability performance reliability or compatibility
- Document Test results and report defects
Measures Of Outcomes
- Timely completion of all tasks
- Requirements / User story Coverage based on test cases/script
- # of test cases/script developed in comparison to the benchmarks
- # of test cases/script executed in comparison to the benchmarks
- # of valid defects
Outputs Expected
Test DesignDevelopment
Execution
- Identify testable scenarios and create test scenario document
- Update RTM
- Obtain sign off on test scenarios
- Basis (3) above identify and create test cases and test data
- Smoke testing for system readiness check
- Execute test cases / scripts
- Identify log and track defects
- Retest
- Log in productivity data
Requirements Management
- Participate Seek Clarification Understand Review
Domain Relevance
- Test feature / component with good understanding of the business problem being addressed for the client
Estimate
- Estimate time effort resource dependence for one's own work
Manage Knowledge
Skill Examples
- Ability to review user story / requirements to identify ambiguities
- Ability to design test cases / scripts as per user story / requirements
- Ability to apply techniques to design efficient test cases / script
- Ability to set up test data and execute tests
- Ability to identify anomalies and detail them
Knowledge Examples
- Knowledge of Methodologies
- Knowledge of Tools
- Knowledge of Types of testing
- Knowledge of Testing Processes
- Knowledge of Testing Standards
Additional Comments
Position Title – Tester II - Software Testing Job Type - Full-time Location – Chennai About HealthProof At HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem, we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for member. HealthProof is seeking a Genesys Cloud IVR QA Tester, a meticulous and quality-oriented Genesys Cloud IVR QA Tester to join our growing team. In this role, you will play a critical role in ensuring the quality, functionality, and user experience of our Genesys Cloud IVR applications. If you are a detail-oriented Healthcare, Testing, Manual Testing, Genesys individual with a keen eye for quality. You possess strong analytical and problem-solving skills and thrive in a collaborative environment. If you are passionate about ensuring a seamless user experience for Genesys Cloud IVR applications, we encourage you to apply! As a Tester II - Software Testing at Healthproof, this is your opportunity to:
- Design and execute test plans for Genesys Cloud IVR applications, ensuring comprehensive coverage of all functionalities.
- Conduct rigorous testing of IVR applications, including functional testing, regression testing, usability testing, performance testing, and security testing.
- Identify, document, and report software defects using a bug tracking system, providing clear and actionable steps for reproduction.
- Collaborate with developers to diagnose, troubleshoot, and resolve defects in a timely and efficient manner.
- Stay up to date on the latest Genesys Cloud features and functionalities, incorporating them into the testing process.
- Maintain clear and concise test case documentation, ensuring traceability and consistency.
- Provide constructive feedback on improvements to the Genesys Cloud IVR applications and overall testing processes. What you need:
- 3-5 years of experience in software testing with a focus on contact centre technology, particularly Genesys Cloud deployments.
- Solid understanding of Genesys Cloud functionalities, including call routing, ACD, IVR, chat, and integrations with Electronic Health Records (EHR) systems.
- Experience designing and executing comprehensive test plans for Genesys Cloud deployments.
- Ability to conduct thorough test cases covering all aspects of the Genesys Cloud platform, including functionality, usability, performance, security, and compliance with HIPAA regulations. This includes functional, regression, and integration testing to identify defects.
- Ability to identify, document, and report software defects using a bug tracking system.
- Excellent collaboration skills to work effectively with developers to diagnose, troubleshoot, and resolve defects in a timely manner.
- Commitment to staying up to date on the latest Genesys Cloud features, functionalities, and best practices.
- Ability to maintain clear and concise test case documentation.
- Ability to provide feedback on improvements to the Genesys Cloud platform and testing processes.
- Preferred:
- Experience with Avtex OneView and Salesforce Genesys Cloud adapter.
- Working knowledge of one or more cloud technologies, such as Genesys Cloud Foundry, Amazon Lex, or Google Dialogflow CX.
- Strong attention to detail and accuracy. Educational Qualification
- Bachelor’s degree or higher in business or technical field.
Skills
Us Healthcare,Testing,Manual Testing,Genesys
