Territory Manager

Job Title: Territory Manager – Direct Channel

Location: [Noida & Lucknow]-ONLY LOCAL CANDIDATES, HAVING LOCAL MARKET EXP, PREFERRED CANDIDATES FROM INSURANCE INDUSTRY, NO RELOCATION PLEASE.

Industry: MNC Life Insurance

Reports To: Regional Head – Direct Channel

CTC: Up to 12 LPA

Job Purpose:

The Territory Manager – Direct Channel is responsible for driving sales and revenue through the company’s direct sales channel. The role involves leading a team of Relationship Managers/Direct Sales Executives, achieving business targets, ensuring compliance, and delivering superior customer experience within the assigned territory.

Key Responsibilities:

Sales & Business Growth

• Achieve sales and revenue targets for the territory through the direct channel.
• Drive acquisition of new customers and enhance cross-sell opportunities.
• Implement business plans to expand market share and build brand presence.

Team Leadership & Development

• Recruit, train, and manage a team of Relationship Managers / Direct Sales Officers.
• Monitor productivity, provide ongoing coaching, and ensure high performance.
• Motivate the team through performance recognition, incentives, and engagement programs.

Customer Relationship Management

• Ensure superior customer service and effective query/complaint resolution.
• Build strong long-term relationships with customers to ensure persistency and renewals.
• Drive customer-centric initiatives to improve satisfaction and loyalty.

Operational Excellence & Compliance

• Ensure strict adherence to IRDAI regulations and company policies.
• Maintain documentation, process discipline, and audit readiness at all times.
• Monitor quality of business to reduce lapses and cancellations.

Market Intelligence

• Track competitor activities, industry trends, and customer preferences.
• Provide insights and feedback to senior management for strategy improvement.

Key Performance Indicators (KPIs):

• Achievement of territory sales and revenue targets.
• Productivity per Relationship Manager / Direct Sales Officer.
• Persistency and business quality metrics.
• Team recruitment, training, and retention.
• Customer satisfaction scores.

Desired Candidate Profile:

• Graduate / Postgraduate (MBA preferred).
• 6–10 years of experience in direct sales, preferably in life insurance, banking, or financial services.
• At least 2–3 years of experience in team handling.
• Strong leadership, coaching, and people management skills.
• Excellent communication, networking, and customer relationship skills.
• Ability to work under pressure and deliver business results.