Terminal Head - Airport Ground Handling

Location: [Renowned Indian Airport, e.g., Mumbai, Delhi, Bengaluru]

Position: Terminal Head, Ground Handling

Age Limit: Below 38 years

Reports to: Head of Operations

Role Summary:

We are seeking a dynamic and highly experienced professional to lead our ground handling operations as Terminal Head. The ideal candidate will be a strategic leader with a hands-on approach, capable of managing a large-scale, fast-paced operation. This role requires a proven track record of operational management, team leadership, and a deep understanding of aviation regulatory compliance. The Terminal Head will be responsible for the end-to-end ground handling process, ensuring safety, efficiency, and exceptional service delivery.

Key Responsibilities:

• Operational Leadership:

• Oversee and manage all ground handling activities, including passenger services, baggage handling, ramp services, cargo handling, and aircraft cleaning.
• Ensure all aircraft turnarounds are executed on time and efficiently, minimizing delays and maintaining airline service level agreements (SLAs).
• Monitor and manage the deployment of ground support equipment (GSE), ensuring optimal performance, maintenance, and availability.
• Implement and monitor key performance indicators (KPIs) to track and continuously improve operational efficiency and service quality.

• Safety & Compliance:

• Ensure strict adherence to all aviation safety, security, and regulatory standards as mandated by the Directorate General of Civil Aviation (DGCA), Bureau of Civil Aviation Security (BCAS), and IATA.
• Develop and enforce robust safety protocols, emergency response plans, and risk management procedures.
• Conduct regular audits and inspections of all ground handling operations to ensure full compliance.

• Team Management & Development:

• Lead, mentor, and develop a large team of ground handling staff, including managers, supervisors, and front-line personnel.
• Oversee recruitment, training, and performance management to build a high-performing and motivated team.
• Foster a culture of accountability, teamwork, and customer service excellence.

• Stakeholder & Client Relations:

• Act as the primary point of contact for airline partners, airport authorities, and regulatory bodies at the terminal.
• Build and maintain strong relationships with all stakeholders to ensure smooth coordination and effective communication.
• Address and resolve operational issues, service disputes, and client inquiries promptly and professionally.

• Financial & Resource Management:

• Manage the terminal's budget, including cost control, resource allocation, and financial forecasting.
• Identify opportunities for revenue growth and cost-saving initiatives without compromising on safety or service quality.
• Ensure accurate and timely financial reporting for ground handling operations.

Qualifications & Experience:

• Educational Background:

   A Bachelor's degree in Aviation Management, Business Administration, or a related field is required. A Master's degree or professional certifications (e.g., from IATA) is a plus.

• Experience:

• Minimum of 8 years of experience in aviation ground handling or airport operations, with a significant portion in a leadership or managerial role.
• Proven experience in managing large teams and complex, high-pressure operations.

• Age:

   Below 38 years.

• Knowledge & Skills:

• In-depth knowledge of Indian aviation regulations (DGCA, BCAS) and international standards.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using ground handling management systems and software.
• Demonstrated ability to work effectively under pressure and manage multiple priorities.

Why Join Us?

This is an opportunity to lead a critical function at one of India's most prestigious airports. You will be at the forefront of shaping our ground handling operations, driving innovation, and contributing to the success of a renowned company. We offer a competitive compensation package and a challenging yet rewarding work environment with significant growth potential.