Tender Executive

Job Description

Tender Support Executive

Location: Ahmedabad

Experience: 1-3 years in Tender domain

Salary budget: up to 30k

About the role: The Support Executive is responsible for providing end-to-end client support throughout the complete tendering cycle, ensuring accuracy, efficiency, and client satisfaction — from client onboarding, document verification, and bid preparation, to final submission and post-submission, feedback handling, and referral generation follow-ups using phone, email, WhatsApp, and remote access tools.

This position demands strong coordination with multiple clients, technical accuracy, and excellent communication skills to ensure seamless service delivery.

Key Responsibilities:-

- Establish initial contact with assigned clients and understand their product/service offerings and eligibility for government tenders and manage the entire support process independently

- Coordinate with the internal team to identify relevant tenders as per client category and scope to ensure accurate documentation & compliance with tender terms and conditions

- Provide online technical and operational tender bidding support and troubleshooting to clients on GeM and other eProcurement portals through remote connection, phone, and email support.

- Build and maintain trust-based client relationships, ensuring repeat business and referrals

- Assist clients with bid submission, documentation, and portal navigation.

- Ensure error-free and timely submission of bids through remote connection, phone, and email support

- Collect regular feedback to improve client experience and identify new service opportunities

- Handle multiple client projects simultaneously, maintaining proper records, documentation, and communication

logs.

- Familiarity with various tender bidding portals

- Report daily progress, pending work, and client updates to the team lead

- Excellent verbal communication in English/Hindi/Gujarati language

Skills and Qualification:-

- Minimum 1 year of experience in Tender Support / GeM / eProcurement

- Hands-on experience with GeM Portal, Central / State eProcurement Portals, and online bidding procedures.

- Proficiency in Remote Access Tools, MS Office, PDF tools, Email Drafting, and WhatsApp Business Communication and virtual meetings (Zoom/Meet).

- Strong communication and coordination skills in English, Hindi, and Gujarati

- Excellent multitasking, time management, and client coordination abilities

- Basic understanding of documentation processes for ISO, NSIC, and DPIIT Startup certifications

Why Join Us:-

- Competitive salary + Exposure to live government procurement and certification processes.

- Friendly, collaborative, and growth-oriented work culture

- Continuous training and professional growth in a specialized domain

- Work with a leading organization in the industry

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Application Question(s):

• Current salary ?
• Expected salary ?
• Notice period ?(immediate/15 days/30 days)
• Do you have experience in GeM portal ?

Work Location: In person