Telesales Head – E-commerce Division

Job Summary:

We are looking for a highly motivated and experienced Telesales Head to lead our telesales team and drive revenue growth through effective sales strategies and leadership. As the head of telesales, you will be responsible for overseeing the daily operations of the team, setting performance targets, and ensuring the team is aligned with company goals. You will play a critical role in shaping the sales approach, developing training programs, and fostering a high-performance culture within the department.

Key Responsibilities:

Team Leadership & Management:

Lead, mentor, and motivate a team of telesales representatives to achieve and exceed sales targets. Foster a positive and results-driven environment.

Strategy Development & Execution:

Develop and implement telesales strategies that align with the company’s objectives. Focus on lead generation, customer conversion, retention, and long-term relationships.

Performance Monitoring & Reporting:

Monitor team performance and provide real-time feedback. Establish KPIs, track progress, and create detailed reports for senior management. Use analytics to adjust strategies and improve performance.

Sales Training & Development:

Design and deliver training programs to improve the skills and knowledge of telesales agents. Ensure team members are equipped with the necessary tools, product knowledge, and sales techniques.

Lead Generation & Conversion:

Oversee the development of a robust pipeline of leads and ensure that they are nurtured, qualified, and converted into customers. Optimize conversion rates and manage the sales cycle.

Process Improvement:

Continuously assess and refine telesales processes, workflows, and techniques to enhance productivity and customer satisfaction. Implement best practices for handling objections, closing sales, and maintaining relationships.

Collaboration with Marketing & Other Departments:

Work closely with the marketing and customer service teams to ensure seamless communication and to leverage insights for improving telesales efforts.

Customer Relationship Management (CRM):

Ensure the effective use of CRM tools

Incentive and Motivation Programs:

Design and manage incentive programs to keep the team motivated and aligned with targets, ensuring high morale and performance.

Qualifications & Skills:

Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).

3–5+ years of experience in telesales or leadership or management role.

Proven track record of achieving sales targets and driving revenue growth.

Strong understanding of telesales strategies, lead generation, and conversion techniques.

Excellent leadership and team-building skills, with experience in managing large teams.

Exceptional communication, negotiation, and interpersonal skills.

Data-driven with the ability to analyze performance metrics and take actionable steps to improve sales outcomes.

Proficiency in CRM software and MS Office Suite (Excel, PowerPoint, etc.) is preferable.

Strong problem-solving skills and the ability to handle complex client scenarios.

Preferred Qualifications:

Expertise in customer relationship management (CRM) and sales tracking software.

Experience with managing remote or distributed telesales teams.

Benefits:

Competitive salary

Professional development

Collaborative and dynamic work environment

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person