99 Telephone Etiquette Jobs - Page 3

As a customer service representative, you will be responsible for maintaining an up-to-date customer database and records in the system. This includes making service reminder calls to customers, scheduling appointments during these calls, and updating the system accordingly. You will also be expected to conduct post-service feedback calls to customers in accordance with the established process. In addition to handling customer interactions, such as answering calls professionally to provide information about products and services, you will need to gather details of complaints and ensure they are appropriately recorded. Keeping records of customer inquiries, complaints, and comments, as well a...

As a Customer Service Executive in the Insurance Process (Life and Pension Insurance) at HCL Tech, you will be responsible for resolving customer queries while adhering to client and business guidelines. Your primary role will involve serving as a point of contact for customers, specifically handling inbound calls from UK/US customers. To excel in this role, you should possess excellent communication skills, both verbal and written, along with a professional telephone etiquette. Moreover, you must be helpful, empathetic, and enthusiastic about providing exceptional customer service. Previous experience in UK/US inbound calling, preferably in the Banking domain, will be an added advantage. Yo...

As a Rooms & Guest Services Operations Associate at The Westin Mumbai Powai Lake, you will be responsible for answering, recording, and processing all guest requests, questions, or concerns through various communication channels such as telephone, email, chat, and mobile devices. Your duties will include operating the telephone switchboard, handling wake-up calls, and directing calls to the appropriate extension. It is essential to accurately receive, record, and relay messages, as well as log all guest requests or issues into the computer system for follow-up. Your role also involves providing information to guests regarding room features, property amenities, and local attractions, in addit...

As a Quality Analyst, you will be responsible for evaluating the performance of customer service agents across various communication channels such as phone calls, emails, and chats. Your primary focus will be on assessing telephone etiquette, accuracy of production information provided, and adherence to procedures. Your key responsibilities will include providing constructive feedback and coaching to customer service agents to help them improve their performance. You will also be required to set performance expectations, develop action plans, and create development plans aimed at enhancing call quality. In addition, you will play a crucial role in analyzing quality evaluation results to iden...

As a Client Experience Associate, your primary responsibility will involve resolving issues related to client accounts to enhance the efficiency of call handling by collaborating closely with internal Client Experience Associates. You will need to respond promptly and effectively to client queries, including account updates, billing inquiries, and general complaints through phone calls, emails, and chats, ensuring timely resolutions and necessary follow-ups. Facilitating communication between clients and internal teams like Product Development and Billing will be crucial to ensure the timely and successful delivery of solutions tailored to meet client needs. In this role, you will be require...

The ideal candidate for this role should possess good telephone etiquette in handling customer calls. It is essential to be sincere, a quick learner, and a good team player. Responsibilities will include organizing office documents and registers, performing quality checks, and handling product dispatch. Basic knowledge of MS Excel, Word, and PowerPoint presentations is required. Additionally, the candidate should have good writing skills and a basic understanding of preparing reports. Freshers are also welcome to apply for this position. This is a full-time job opportunity, including fresher and walk-in job types. The work schedule is based on a morning shift. For further details or to speak...

As a Female Junior Front Desk Receptionist at Career Craft Consultants India Pvt Ltd, you will play a crucial role in managing front desk operations and providing exceptional customer service. With 1 to 3 years of experience in a related field, you will utilize your skills to ensure a smooth and professional experience for all visitors. Your responsibilities will include offering a warm and professional greeting to visitors, maintaining the front desk area, managing phone calls and correspondences with efficiency, and coordinating appointments and meetings. Your exceptional customer service skills will be essential in addressing customer inquiries promptly and guiding clients through our com...

You will be responsible for engaging with international customers through calls, emails, or chats and achieving monthly sales targets to qualify for incentives. Your role will involve guiding customers through the entire sales process, from the initial pitch to closing deals. To be successful in this position, you must have a minimum of 2 years of sales experience, preferably in international sales. Candidates from Mumbai who are willing to relocate and work onsite in Pune will be preferred. A Bachelor's or Master's degree in Engineering, Commerce, or Management is required, along with strong English fluency and excellent telephone etiquette. A customer service-oriented mindset is essential ...

Job Description: Looking for Pre-sales Team/Direct Sales team/Freelancers to Work with a Reputed Real-estate Firm with over 15 years of experience. Job seekers with 0-2 years" experience who are looking for steady growth in the real estate industry can apply. Job Seekers with Real Estate Experience would have an advantage. Job Title: Telecaller (Pre-Sales Team) Work Model: Work From Office, 6 Days in a Week Location: Warangal Job Summary: As a Telecaller, you will be responsible for handling inbound and outbound calls to generate leads, follow up with potential Customers, and provide information about real estate projects and services. Your main objective will be to convert inquiries into si...

The Westin Mumbai Powai Lake, located in Mumbai, Maharashtra, India, is currently seeking a Full Time Rooms & Guest Services Operations team member to join our dynamic team. As a member of our non-management staff, your primary responsibility will be to answer, record, and process all guest requests, questions, or concerns through various communication channels such as telephone, email, chat, and mobile devices. You will be expected to operate the telephone switchboard, handle wake-up calls, and direct calls to the appropriate extension. Additionally, you will be responsible for accurately receiving, recording, and relaying messages, as well as logging all guest requests into the computer sy...

As an HR professional, you will be responsible for a variety of key areas including recruitment, people management, KRA & KPI management, employee engagement, policies & compliance. In terms of recruitment, your duties will involve creating job descriptions and competencies for all roles, sourcing candidates through various channels, designing technical round tasks, conducting interviews, managing resource mapping, backup recruitment strategies, onboarding new hires, and maintaining HR records. People management will be a crucial aspect of your role, where you will evaluate and manage employee performance through setting goals, metrics, and conducting appraisals. Additionally, you will be ta...

We are seeking a professional Front Office Executive to manage all front office operations. The ideal candidate will come from the hotel industry , with a background as a Guest Relations Executive (GRE) or Guest Relations Host (GRH) . This role requires excellent grooming standards, a professional demeanor, and a commitment to providing an exceptional first impression for all visitors. Roles and Responsibilities Welcome and greet all visitors in a professional and courteous manner. Manage all front office operations, including answering phone calls, directing inquiries, and handling correspondence. Maintain a professional and organized front desk area. Ensure all visitors adhere to security ...

The ideal candidate for this role will be responsible for providing an effective, efficient, and value-adding support function to the Outsource & Debt Recovery department. In this role, you will need to meet department objectives by achieving performance metrics (targets) set and focusing on achieving all Outsource & Debt Recovery goals, targets & objectives set by the department. This includes operational cash outcomes, activation rates, roll rates, transfers to legal rates, conversion rates, and day-to-day processes. You will also be required to meet operational and quality efficiencies, manage, drive, and influence Practitioners, support department management through effective communicati...

As a Tele Sales Executive at our company, your primary responsibility will be to effectively engage with customers over the phone and drive sales. You should possess excellent tele sales skills and a basic understanding of Telephone Etiquette. Your ability to communicate persuasively in Malayalam will be crucial in convincing customers to make a purchase. We are looking for candidates who are graduates or above, with efficient communication skills and exceptional customer service abilities. The working hours for this position will be in two shifts, from 9 am to 6 pm and 12 pm to 9 pm, with a total of 40 vacancies available. Your role will involve handling customers through telephone interact...

You should have good communication skills in any regional language, specifically Malayalam. Your ability to convince customers over the phone should be excellent. It is important to possess basic knowledge of Telephone Etiquette. Additionally, you must have a basic understanding of written English. As for the requirements, the shift timings are from 9 am to 6 pm & 10 am to 7 pm. The job location is Kakkanad, Kochi. We expect you to have a graduation degree in any discipline. Holding a DRA exam certificate is considered a plus. This position requires you to work 6 days a week, from Monday to Saturday. Your main responsibilities include achieving the set targets during the working period, main...

You will be an enthusiastic Intern responsible for reaching out to college authorities to secure permissions for conducting webinars and awareness sessions. Your main tasks will include contacting college administration, placement officers, and faculty to introduce our programs, convincing and coordinating with colleges for scheduling sessions, maintaining a record of calls and confirmed sessions, as well as assisting in planning and organizing the scheduled sessions. To excel in this role, you should possess good verbal communication skills in English and Malayalam, have a confident and polite telephone etiquette, be able to work independently and meet targets, and have basic knowledge of G...

The role available is for a Tele-caller position at FundsIndia, a leading investment and mutual fund platform in India. As a Tele-caller, you will be based in Surat and will be responsible for engaging with potential and existing investors through outbound calls. Your primary tasks will include providing information on financial products and services, addressing inquiries, maintaining accurate records of interactions, following up with leads, meeting set targets, and ensuring customer satisfaction through exceptional service delivery. To excel in this role, you should possess strong communication and interpersonal skills, proficiency in telephone etiquette, and the ability to handle customer...

You will be responsible for performing an array of administrative functions requiring confidentiality, initiative and sound decision making for the executive, their team of managers, and other stakeholders. As a Senior Executive Assistant in CB Credit Risk team, you will need to work well in a team environment, be able to represent the managers/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals. Maintain detailed calendars, manage the coordi...

The major responsibilities of this role include maintaining a positive, empathetic, and professional attitude towards customers at all times. You will be responsible for responding promptly to customer calls/chats, acknowledging and resolving customer complaints, and having in-depth knowledge of our products to effectively answer customer queries. Additionally, you will be required to keep records of customer interactions, transactions, comments, and complaints, as well as communicate and coordinate with the team and other departments as necessary to ensure customer satisfaction and provide professional customer support. Requirements for this position include a high school diploma or equival...

The Telesales Executive role at Luzion involves making outbound calls to potential customers in order to effectively communicate the benefits of the company's innovative lighting solutions. As a Telesales Executive, you will be responsible for generating leads, managing customer inquiries, providing exceptional customer service, and meeting sales targets. It is essential to engage proactively with clients, maintain accurate sales records, and collaborate with the sales team to optimize strategies. To excel in this role, you should possess strong communication and customer service skills, along with experience in lead generation and sales. Customer support expertise, excellent telephone etiqu...

You confidently make independent decisions in managing administrative duties. You gain insight into the priorities of the team you support and apply this understanding to your daily tasks. You take initiative and solve problems effectively. Your communication skills, both written and verbal, are exceptional - clear, concise, and direct. You exhibit excellent phone etiquette and take ownership by ensuring follow-ups are completed when necessary. You exercise tact and discretion when handling confidential matters. As an Executive Assistant within the Controls Management team, you will be responsible for making independent decisions in managing administrative duties. The role requires you to ta...

As a customer support representative at our company, you will excel in meeting customers" expectations by answering questions on products and services, as well as efficiently processing orders. Your primary responsibilities will include generating sales leads, managing incoming calls, building strong relationships with customers, resolving complaints effectively, and following up on resolutions. You will also be expected to identify customers" needs, meet sales objectives, and adhere to procedures and policies. To qualify for this role, we prefer candidates with a Bachelor's degree in a related field and a minimum of 6 months of experience in customer service within the Wellness/Aesthetic In...

As the Learning & Development Manager / Sr.Executive / Executive at Nspira, a parent company of the Narayana Group, you will play a crucial role in identifying and addressing the training needs of both individuals and the organization. With a vast network of educational institutions across 23 states in India, including schools, colleges, and professional institutes, Narayana Group has been a pioneer in providing academic excellence for over four decades. Your responsibilities will include designing and implementing leadership development programs for mid and senior-level managers, utilizing the latest training techniques and models to create a positive and professional learning environment. ...

The Telesales Executive position at Luzion is a full-time, on-site role based in Ahmedabad. As a Telesales Executive, your main responsibility will involve making outbound calls to potential customers, effectively articulating the advantages of our innovative lighting solutions, and generating leads. You will be tasked with managing customer inquiries, delivering exceptional customer service, and achieving sales targets. This role requires proactive client engagement, maintaining accurate sales records, and collaborating with the sales team to enhance sales strategies. To excel in this role, you must possess strong communication and customer service skills. Previous experience in lead genera...

The position at The Westin Chennai Velachery involves responding to and managing guest inquiries, requests, and concerns through various communication channels such as telephone, email, and chat. As a team member, you will be responsible for operating the telephone switchboard, processing wake-up calls, and directing calls to the appropriate departments. Additionally, accurately recording and relaying messages, logging guest requests, and ensuring satisfactory resolution are key aspects of the role. Providing information about room features, amenities, and local attractions to guests, assisting with room service orders, menu inquiries, and supporting guests with internet access and entertain...