Non-Voice Insurance Process Customer service

As a Customer Service Executive in the Insurance Process (Life and Pension Insurance) at HCL Tech, you will be responsible for resolving customer queries while adhering to client and business guidelines. Your primary role will involve serving as a point of contact for customers, specifically handling inbound calls from UK/US customers. To excel in this role, you should possess excellent communication skills, both verbal and written, along with a professional telephone etiquette. Moreover, you must be helpful, empathetic, and enthusiastic about providing exceptional customer service. Previous experience in UK/US inbound calling, preferably in the Banking domain, will be an added advantage. Your key responsibilities will include answering all inbound queries following the prescribed call flow procedure, ensuring adherence to processes to maintain high quality customer service, and escalating issues as per the escalation procedures when necessary. Striving for first call resolution, maintaining schedule adherence, participating in motivational activities, and implementing feedback from monitoring sessions will be crucial aspects of your role. Furthermore, you will be required to update various logs such as the escalation log and complaint tracker, while also ensuring the security of customer data. This role demands a high level of professionalism, dedication to customer satisfaction, and a proactive approach to problem-solving. If you meet the qualification criteria and are eager to contribute to a dynamic customer service environment, we invite you to attend the Walk-In Drive at HCL Technologies located at A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301, from 5th March-25 to 7th March-25 between 11 am to 2 pm. For further inquiries, you may contact Priyanka Shastri at priyanka.shastri@hcltech.com. We look forward to welcoming individuals with a passion for customer service and a commitment to excellence in resolving customer queries in the insurance sector.,