26 Escalation Procedures Jobs

Data Centre System Support Engineer Managed Services Role Overview: We are looking for a Data Centre System Support Engineer to be stationed at the Data Centre in Hyderabad. This role involves managing daily operational activities, tagging hardware, monitoring and supporting system software, and coordinating with the central team in Kolkata for escalations. The candidate will be the first line of support for onsite issue resolution. Key Responsibilities: Perform daily system health checks and report any anomalies. Carry out hardware tagging , inventory tracking, and update records regularly. Handle basic system software support , configuration, patching, and minor bug fixes. Monitor hardware...

**Job Description:** You will be responsible for managing IT incidents within an IT service management framework and ensuring prompt resolution of issues. Your role will involve implementing incident resolution procedures, establishing a classification system for incidents, prioritizing incidents based on impact, and communicating updates to relevant stakeholders. **Key Responsibilities:** - Lead and coordinate the response to IT incidents, engaging appropriate resources for prompt issue resolution - Implement incident resolution procedures to restore services within agreed upon service level agreements (SLAs) - Establish and maintain a classification system for incidents based on impact and...

As an Integrated Services - Service Desk Technician (L1) at NTT DATA, you will play a crucial role in providing pre-sales and post-sales service functions to customers through various channels. Your main responsibility will be to offer first-line support, resolve customer queries, triage tickets, and ensure adherence to standard operating procedures. Key Responsibilities: - Provide administrative support to the Managed Services Client Service Desk team. - Perform entry-level administrative tasks as needed. - Ensure proper escalation procedures are followed for critical calls and requests. - Receive, validate, and log client requests, capturing request details. - Analyze and interpret escalat...

As a Customer Service Executive at HCL Tech, your role will involve resolving customer queries in line with client and business guidelines. You will handle inbound calls from UK/US customers, demonstrating excellent communication skills both verbally and in writing with a professional telephone etiquette. Your responsibilities will include: - Answering all inbound queries following the call flow procedure. - Ensuring adherence to processes to maintain high quality customer service. - Following escalation procedures for issues beyond the agent's control to achieve first call resolution. - Maintaining schedule adherence. - Participating in motivational activities and implementing feedback rece...

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic an...

As an expert technology adviser and managed service provider, Ensono accelerates clients" digital transformation to achieve long-lasting business outcomes. With a dedicated team offering services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development, Ensono helps organizations optimize systems across hybrid environments. Ensono has over 3500 associates globally and is headquartered in greater Chicago. In your role at Ensono, you will be responsible for: - Acting as a client advocate and handling escalations for client service delivery needs. - Coordinating internally across Ensono with cross-functional teams to ensure service levels...

In this role, you will be responsible for understanding server architecture, deployment, maintenance, and troubleshooting. You should have the ability to diagnose and resolve hardware issues, along with knowledge of optimizing hardware performance. Understanding firewalls, secure network design, and basic knowledge of SAN Storage will also be essential. Additionally, you will need to comprehend RAID configurations, storage provisioning, and management, as well as have experience with backup software like Veeam, CommVault, and Veritas, and Tape Library. Knowledge of disaster recovery planning and implementation is crucial, as well as ensuring the integrity and security of backed-up data. You ...

As an Analyst - KYC at Barclays, you will embark on a transformative journey where you play a pivotal role in shaping the future. You will manage operations within a business area, maintain processes, risk management initiatives, and compliance with relevant regulators. Taking ownership of your work, you will ensure alignment with the relevant rules & regulations and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays provides a great platform to grow your career in the banking industry. **Key Responsibilities:** - Perform Customer due diligence and KYC checks in compliance with guidelines. - Review and validate customer documents for completeness a...

As an Analyst - Customer Screening at Barclays, you will embark on a transformative journey shaping the future by managing operations within a business area. Your responsibilities will include maintaining processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring alignment with rules, regulations, and codes of conduct. Barclays offers competitive benefits and opportunities for career advancement, making it an ideal place to grow in the banking industry. Key Responsibilities: - Perform Customer due diligence and screening checks as per compliance guidelines. - Review and validate customer documents for completeness and accur...

Job Description A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of pro...

As a Senior Team Lead, IT Technical Support at NTT DATA, your primary role is to lead and oversee the day-to-day operations management and escalations. You will manage the provision of technical services to internal clients, ensuring service standards are met or exceeded. Your responsibilities include: - Ensuring service governance is performed to enable highly available services from delivery teams that are in line with defined SLAs. - Reviewing capacity planning recommendations for the IT solution. - Working with the service design team to optimize the delivery model through problem analysis. - Managing and ensuring service escalations are resolved. - Providing advice on process and servic...

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role involves supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations. **Roles & Responsibilities:** - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and im...

Role Overview: Fictiv is looking for an Integrations Engineering Manager to lead the integration engineering team while also being involved in MuleSoft integration solutions. This role requires a combination of technical leadership and people management skills to ensure the smooth operation of integration solutions and the development of a high-performing engineering team. As the Integrations Engineering Manager, you will be responsible for overseeing the technical architecture, team development, and seamless data flow between different systems and applications. Key Responsibilities: - Hire, onboard, and develop integration engineers, establishing clear career progression paths - Conduct reg...

As a Technical Customer Support Executive, you will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. Responsibilities: - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording ...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires ...

As a Field Engineer, your primary responsibility will be to provide field system support which includes hardware break-fix, maintenance, and product installation at customer and oracle cloud sites. You will be required to interface with Dispatch, Logistics, and Domains while following the activities outlined in the on-site Action Plan. Your role will be crucial in ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) by effectively delivering technical support and service programs. You will act as the interface between the customer and the Domains, proactively assisting in problem resolution through the use of system-level diagnostics and escalation proc...

Empower client success through expert technical support, process innovation, and continuous improvement in transmission services. Job Summary As a Transmission Support Specialist within the Transmission Support Team, you will provide comprehensive technical and transactional support via phone and email. You will be responsible for completing daily tasks, leading and participating in departmental projects, and driving continuous improvement to better serve clients and internal partners. This role challenges you to learn new skills, challenge the status quo, and contribute to the team's evolution. Job Responsibilities Own and resolve client and internal partner inquiries received via phone, em...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires ...

As a Customer Service Executive in the Insurance Process (Life and Pension Insurance) at HCL Tech, you will be responsible for resolving customer queries while adhering to client and business guidelines. Your primary role will involve serving as a point of contact for customers, specifically handling inbound calls from UK/US customers. To excel in this role, you should possess excellent communication skills, both verbal and written, along with a professional telephone etiquette. Moreover, you must be helpful, empathetic, and enthusiastic about providing exceptional customer service. Previous experience in UK/US inbound calling, preferably in the Banking domain, will be an added advantage. Yo...

You should have a strong knowledge of iMac devices and troubleshooting. Your responsibilities will include providing diagnostic services, scanning and defragmenting disk drives, updating virus definitions, scanning for spyware, updating system and application drivers, running battery diagnostics, and reporting on disk drive status. You will also be responsible for re-imaging laptops (Windows and Mac), troubleshooting systems, providing training and orientation on laptops and applications, upgrading laptops (Windows and Mac) as well as memory and smart devices (Mobile devices). Additionally, you will be involved in asset recovery for computer hardware, user awareness services, performing proa...

Embark on a transformative journey as an Operational Analyst - Screening at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role, you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include performing Customer due diligence and screening checks as per compliance guidelines,...

The position involves processing reservation requests, changes, and cancellations received via phone, fax, or mail. Your responsibility will be to identify guest reservation needs, determine appropriate room types, and verify availability and rates. You will need to explain guarantee, special rate, and cancellation policies to callers, accommodate special requests, and answer queries regarding property facilities and room accommodations. By following sales techniques, you will aim to maximize revenue. Additionally, inputting and accessing data in the reservation system, and correctly indicating special room reservation types are key tasks. It is essential to follow proper escalation procedur...

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify a...

As the Lead Administrator, you will be responsible for overseeing the overall administration and delivery of facility services across various locations, including corporate offices, branch offices, project sites, clubs, hospitality centers, sales centers, and CRM centers. Your primary goal will be to ensure the adequacy of infrastructure, efficient space utilization, and seamless availability of required support facilities. Collaboration with departments such as IT, HR, Security, and Hospitality will be essential to ensure adherence to standard operating procedures (SOPs) for the smooth delivery of administrative services. With a minimum of 15-20 years of experience in Administration, prefer...

Job Summary 1. Execute Shift Leader routines: 2. Execute LSW Routines and discusses with Production Manager/ Head of Production Segment upon problems and/or deviations in routine fulfilment 3. Identify systematic failures and initiate Problem-Solving measures 4. Coordination, support and coaching of the Line Leader in order to achieve the targets for internal production KPI(PPM, Scrap Rate, OEE ,Rejection Rate, FPY, etc) 5. Performs deviation management to react on abnormalities of targets for Safety eg, incidents; Quality eg, FPY, PPM, Rejection rate; Productivity eg, OEE, line output; Cost: Scrap 7. Ensure data are updated in the frequency as required in the LIB 8. Participates and generat...