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Telecaller

Youngsters Group

0 - 31 years

1 - 2 Lacs

bengaluru/bangalore

Posted:2 days ago| Platform: Apna logo

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Skills Required

management documentation verification ocr assessment risk evaluation scoring modification data coordination processing compliance lending regulations support api audit communication chat notifications service monitoring reporting reports automation security

Work Mode

On-site

Job Type

Full Time

Job Description

1. Loan Application Management Receive and review digital loan applications submitted through online platforms. Ensure that all required customer information and documentation are complete and accurate. Assist applicants in resolving issues related to form submission or document uploads. 2. Document Verification and eKYC Conduct electronic Know Your Customer (eKYC) verification using digital tools. Validate uploaded documents such as ID proofs, income statements, and bank details via OCR and automated systems. Flag discrepancies or potential fraud cases for further review. 3. Credit Assessment and Risk Evaluation Evaluate borrower eligibility using automated scoring models and internal policies. Interpret system-generated credit scores and assess risk factors. Recommend loan approval, modification, or rejection based on data insights. 4. Coordination with Internal Teams Collaborate with credit analysts, underwriters, and IT teams to ensure smooth processing. Escalate complex cases requiring manual review. Work with compliance teams to ensure adherence to digital lending regulations and data protection laws. 5. Loan Approval and Disbursal Support Process approved loans through digital workflows. Ensure timely disbursal of funds via integrated payment systems (API banking). Maintain accurate digital records for audit and compliance. 6. Customer Communication Provide real-time updates to customers via email, chat, or in-app notifications. Handle inquiries related to loan status, eligibility, or document requirements. Maintain high standards of digital customer service and confidentiality. 7. System Monitoring and Reporting Monitor loan processing dashboards and system queues to ensure timely turnaround. Generate daily/weekly reports on loan applications, approvals, and rejections. Identify process bottlenecks and suggest automation or system improvements. 8. Compliance and Security

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