Tele sales - Ecommerce

MALABAR GOLD & DIAMONDS

2 - 4 years

2 - 4 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:None| Platform:

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Skills Required

digital sales inbound sales customer service retail sales b2c sales cross selling telesales online sales sales executive activities international sales upselling lead generation sales process outbound sales business development domestic sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Assist customers in purchasing jewelry via website, chat, email, and calls
Convert inbound/outbound leads into successful sales
Support post-sale services such as queries, feedback, and complaints
Coordinate with internal teams to ensure timely resolution and product fulfillment
Drive two key KPIs:

Sales Growth

and

Customer Satisfaction
Learn jewellery-specific calculations and product knowledge
Maintain adherence to company processes and quality standards

Skills Required:

Excellent communication and customer handling skills
Knowledge of jewelry category is a plus
Proficiency in handling chat and voice platforms
Sales-oriented and motivated to meet targets
Basic understanding of CRM or order management systems

Send your updated resume on jesson.george@malabargroup.com

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