Technology Support Engineer

Job Description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Business Continuity and Disaster Recovery (BCDR) Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Experience leading IT Owners on development and maintenance of comprehensive IT Disaster Recovery Plans for applications and infrastructure Evaluate and manage third-party SaaS vendors to ensure alignment with organizational DR requirements and SLAs. Review, assess, and enhance existing DR documentation, ensuring accuracy, completeness, and compliance with Humana’s standards. Collaborate with IT teams to ensure recovery solutions meet recovery objectives; able to educate IT teams ITDR principles, roles, responsibilities and standards Review risk assessments and business impact analyses to inform DR planning and prioritization. Lead and coordinate regular review of DR SaaS vendor testing exercises results and assist in training and developing DR plans. Track and report on DR readiness, gaps, and remediation efforts. Identify and report gaps in recovery solutions, plans and/or procedures with recommendations/after actions to be performed Ensure testing aligns with compliance requirements such as regulatory audits and that all test artifacts are well documented for future reference Understands BC/DR frameworks, methodologies and technologies Detail oriented, good communicator, multi-tasker This candidate will have experience in a DR team as a contributor May have a CBCP or an ABCP certification or similar Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Continuity and Disaster Recovery (BCDR). - Strong understanding of incident management processes and best practices. - Experience with risk assessment and mitigation strategies. - Familiarity with service management tools and frameworks. - Ability to analyze complex problems and develop effective solutions. Additional Information: - The candidate should have minimum 5 years of experience in Business Continuity and Disaster Recovery (BCDR). - This position is based at our Gurugram office. - A 15 years full time education is required.