Technology Support Engineer

Job Description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Azure Architecture Good to have skills : Microsoft Azure IaaS, Infrastructure As Code (IaC), GitHub Actions Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will work closely with service management teams to analyze and resolve issues, contributing to a seamless operational flow and supporting the overall efficiency of the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Architecture. - Good To Have Skills: Experience with Infrastructure As Code (IaC), GitHub Actions, Microsoft Azure IaaS. - Strong understanding of cloud computing principles and best practices. - Experience in incident management and problem resolution processes. - Familiarity with service management tools and methodologies. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Azure Architecture. - This position is based at our Gurugram office. - A 15 years full time education is required.