Technology Support Engineer

Job Description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Azure Architecture, J2EE, HTML, JavaScript, Soap/Rest Webservices Good to have skills : Microsoft Azure IaaS, Infrastructure As Code (IaC), GitHub Actions Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Architecture. - Good To Have Skills: Experience with Infrastructure As Code (IaC), GitHub Actions, Microsoft Azure IaaS. - Strong understanding of cloud computing principles and best practices. - Experience in troubleshooting and resolving technical issues in cloud environments. - Familiarity with service management frameworks and incident response protocols. Additional Information: - The candidate should have minimum 7.5 years of experience in Microsoft Azure Architecture. - This position is based at our Gurugram office. - A 15 years full time education is required.