Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Qlik Sense Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve technical issues.- Assist in the implementation of system upgrades and enhancements.- Provide technical support to end-users and stakeholders.- Document and maintain system configurations and processes.- Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in Qlik Sense.- Strong understanding of data visualization tools.- Experience with statistical analysis and machine learning algorithms.- Hands-on experience in implementing various machine learning algorithms.- Solid grasp of data munging techniques. Additional Information:- The candidate should have a minimum of 3 years of experience in Qlik Sense.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education