Technical Support Technician

We’re Hiring: Technical Support Technician!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Technical Support Technician

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

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CS Jobs - Technical Support Technician

Role

Work Arrangement

Location

Schedule

Duties and Responsibilities:

1. Performs high level problem solving and assistance on various software applications and hardware systems for department users.
2. Provide individual instruction and/or training to users on new or updated technologies.
3. Performs routine technical assistance and maintenance duties.
4. Maintains and updates the record keeping system; may document projects and maintain user instructions.
5. Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
6. Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
7. Assists with research and development initiatives and in the implementation of new technologies.
8. Assists with the implementation of technology projects with moderate scope and impact.
9. Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
10. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
11. Performs miscellaneous job-related duties as assigned.
12. This position requires remote support on Saturdays to all DLC stores.

Non-negotiable skills & requirements:

Requirements for Education and/or Experience:

• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Specialized Knowledge, Skills, and Experience:

• Knowledge of computer systems software, applications, hardware, networking, and communications.
• Knowledge of current Microsoft Azure technological developments/trends in area of focus. In addition to Cybersecurity and MFA support.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Specialty licensure/certification may be required, as specified by the department.
• Successful candidates may be subject to a criminal background check prior to starting work.

Abilities:

Requires the ability to provide IT support for multiply locations and devise solutions to problems. Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications. Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. Ability to analyze and resolve basic computer problems. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture:

  We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You:

  We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual:

  We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**