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Rightpoint
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Technical Support Technician

Technical Support Technician

Rightpoint

1 - 5 years

3 - 7 Lacs

jaipur bengaluru

Posted:9 hours ago| Platform:

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Skills Required

ticketing linux medical insurance windows troubleshooting microsoft cisco information technology technical support salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with users to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Manage 24/5 Support in Rotational Shifts.

Requirements and skills

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Hands-on experience with Windows/Linux/Mac OS environments.
Hands-on (Basic/Fundamental) experience in Cloud (Azure/AWS) and additional certification is plus.
Knowledge of Endpoint management systems (Any)
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and Ticketing software/tools (eg. Salesforce,Jira).
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
BS degree in Information Technology, Computer Science or relevant field.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.

Benefits and Perks at Rightpoint

30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Accidental Insurance
Life Insurance
Gratuity
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities

EEO Statement

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Technical Support Technician