Technical Support Engineering - Experienced Professional

How you'll Make an Impact

• Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in fleet owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc)
• Implement pre-approved design exceptions and instructions as part of repairs and non-conformances. Provide part clarifications and quote support to the sales organization
• In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions
• Provide typical recommendations on maintenance scope and intervals
• Provide Level 2 Technical Support to the Siemens industrial applications operating fleet
• Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses.
• Provide technical recommendations for field service technical issues
• Provide service repair quote support to the marketing organization
• Serve as engineering lead for specified projects, ensuring tasks are completed within budgets.
• Support Level 3 root cause investigations as required
• Responsible for overall coordination of work with different collaborators and with all 3 product lines (TC, RC & STG)
• Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI s
• Consistently work within all safety guidelines and compliant to applicable laws and regulations

What You Bring

• bachelors degree in mechanical engineering with 8 to 12 years of relevant experience in technical troubleshooting of compressor (preferred) and/or steam turbines including knowledge of industry standards (API, ASME, etc)
• Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage
• Willing to work in all 3 shifts including weekends - 24/7 support rotational shifts
• Hands on experience of Salesforce, SAP, Teamcenter, and Microsoft products
• Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.
• Participating in and/or conducting process and design FMEA and RCA or equivalent
• Customer Orientation and Strategic thinking
• Collaboration and Innovative thinking