Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune/Pimpri-Chinchwad Area
>
Johnson Controls
>
Technical Support Specialist III

Technical Support Specialist III

Johnson Controls

140 years

0 Lacs

Pune/Pimpri-Chinchwad Area

Posted:2 days ago| Platform:

Apply

Skills Required

support controls drive healthcare data manufacturing power iot efficiency maintenance analysis collaboration development devops analyze graphs flow troubleshooting capture report management sensors software communication modbus tcp ip network security mqtt analytics automation visualization sql powerbi azure aws linux writing word service jira salesforce

Work Mode

Remote

Job Type

Full Time

Job Description

About Johnson Controls

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 140 years of innovation, we are the power behind our customers’ mission.

What You Will Do

Our mission is to be customer centric in all that we do. We actively listen, seek understanding, and proactively communicate while ultimately driving the most appropriate and fastest resolution to meet our customers’ needs within our digital landscape.

The candidate will work with leading-edge technologies & IoT platform in Digital Solution – OpenBlue Global Customer Support team.
The primary role is to provide world class technical support to Johnson Controls OpenBlue Enterprise Manager (It is a suite of apps to monitor and improve energy efficiency, asset performance, maintenance, and space performance for occupant comfort and satisfaction)
This role will be interacting with end customers, branch teams and third-party partners to provide first-level technical support.
The support will include providing resolution based on analysis of HVAC & BAS data generated by IoT platform. It will also involve extensive collaboration with development & DevOps team to seek faster resolution times.

How You Will Do It

Understand scope of services, SLA depending on issue severity
Analyze remote data, widgets, graphs, visuals to identify issues, problems in HVAC equipment (Chillers, boilers, pumps, CTs, AHU, VAVs etc.)
Understand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data
Able to co-relate multiple parameters and arrive at workable solutions
Interact with all relevant internal and external stake holders to get all required inputs necessary for solving issues
Understand the customer reported issue to ensure accurate resolution or escalation,
Apply problem solving skills, critical thinking an analysis during troubleshooting by application of correct knowledgebase articles.
Work closely with higher level support teams to escalate customer issues and solve complex problems.
Capture & report performance related KPIs

Required

What we look for

B.E / B. Tech (Overall, 6-8 yrs. Of experience)
Field experience in BMS, HVAC, EMS
Hands-on understanding of Building Management System (BMS) – field devices/ sensors, DDC & supervisory controllers, software, internet gateways & databases
Good knowledge of HVAC systems such as Chilled Water System, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
Working knowledge of communication protocol like BACnet, MODBUS, OPC etc.
Basic understanding of IT & OT, APIs, TCP IP, network security, MQTT, cloud-based analytics solutions (Preferred 1 yr. experience).
Technical acumen for HVAC equipment (AHU, VAV, FCU, Chillers, Cooling Tower) & Control system (Building Automation System)
Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on-job team leader.

Nice to Have

Data analysis using spreadsheets and visualization using MS-SQL, PowerBI etc.
Awareness of cloud technologies like – MS Azure, AWS etc.
Working knowledge of Linux, Command line interface.
Good problem-solving, interpersonal skills coupled with verbal and written communication skills (email writing skills)
Good proficiency in MS Excel/ Office 365 and other MS Office Suite (Outlook, Teams, Word, PPT etc.)
Familiarity with service desk applications – Jira Service Management, Salesforce (preferred)

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

More Jobs at Johnson Controls

Senior Project Engineer

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Senior Manager - Project

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Principal Platform Engineer

Pune

5 - 10 yrs

INR 16 - 20 Lacs

Executive- OTC Collection

Gurugram, Haryana

1 - 3 yrs

Salary: Not disclosed

Executive-OTC Collection

Gurugram, Haryana

1 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start DevOps Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Support Specialist III