Technical Support Engineer

About Sciometrix

Sciometrix

Role Responsibilities

• You will be a part of TOPS (Technology Operations and Support team)
• Work closely with business operation team in managing day to day issues, resolve user queries.
• Keeping records of various issues helps the team prioritize fixes and automations.
• Documenting troubleshooting and problem resolution steps.
• Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
• Work closely with product team to enhance the quality of existing products.
• Design and develop the complete use case of any business flow in salesforce.
• Create accurate DB queries to prepare reports.
• Analyze the operational data and suggest operations team to enhance the productivity.
  

Qualifications & Requirements

• 3-5 years of experience in Application Support.
• Experience working with SQL writing queries to get data for debugging issues and developing features.
• Hands on with any of the scripting languages like Bash, Python, Php , etc
• Excellent analytical and logical thinking.
• Problem solving and debugging skills.
• Shift Time: 8:00 AM to 4:00 PM EST (5pm -2:30 am IST)
• Familiarity with JIRA, Tableau, AWS Connect
• Experience in working with Salesforce is a plus.
  

• Diverse startup culture with opportunities to cultivate a security-focused, proactive mindset.
• Collaborate with cross-functional teams to design and develop intuitive, responsive digital products.
• Commitment to diversity, inclusion, and belonging.
• Global network: opportunities to learn, develop, and grow with top talent worldwide.
• Community of belonging that supports personal growth and empowerment.
• Benefits: Remote work opportunity, health insurance, accidental wellness cover, company-provided devices, internet reimbursement, and optional leaves.