Technical Support Engineer

Job Description

About us We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide. With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between. Restrowork’s unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations. Responsibilities ● 2-6 years of experience of taking client queries over call / email / chat ● Resolve the tickets via call / email / chat/ remote tools ● Register client queries in Ticketing tool ● Follow-up with clients and with internal teams ● Resolve the issue within the SLA and company guidelines ● Escalate the ticket to the respective team and follow-up ● Resolve the tickets related to printers, cash drawer, networking and Posist product ● Sending updates to clients related to reported queries ● Working in rotational shifts ● Creating troubleshooting documents Requirements ● Good communicable skills ● Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there) ● Practical knowledge of hardware, network troubleshooting, printer installation (USB and network) ● Good decision making skills ● Multitasking ● Willing to work cross teams ● Should be a team player ● Should have knowledge of remote tools ● Good Skills to adapt any software tool ● Documentation skills is an add on Benefits: ● Get your hands on one of the best restaurant SaaS products ● Work with 18,000+ happy brands in 50 countries ● Be a part of a small & friendly team of marketers ● Open and transparent work culture