Profile/Role Service Desk Executive/Remore Support Level L1 Communication Good (Verbal/Written) Email Email Writing skills Experience Range 2 -3 Years Required Skills Set Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN Salary Range 23000-25000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course) Technical Question What is BSOD/Blue Dump error and what can you do with error code? If system restarting again and again then what is the reason? If system running slow then how will you improve the performance of system? What is DHCP? What is DORA process? Classification between IPv4 and IPv6 What is the difference between Static IP and Dyanimic IP? What is public IP and private IP? How will you arrange meeting on Teams or Google meet? How will you join a system in to the domain? What is user profile in windows? What is the local printer and Network printer. Which file is responsible for printing in windows? What is the PST and OST? How will you repair PST? What is the PST size limit as per microsoft if you are using office 2013? What are the SR (service request) & Inc R (Incident request)? What is your understanding on SLA? What is your understanding on escalation matrix?
Service Desk Executive Level L1 Communication Good (Verbal/Written) Email Email Writing skills Experience Range 2 -3 Years Required Skills Set Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN
Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less
JD for Oracle Database L1 Installs, configures, upgrades, tunes, and maintains production, development and test in oracle database. Creates application database objects (tables indexes, view) and grants/revokes security. Participates in application outage incidents to ensure database integrity and functionality. Participates in the creation and maintenance of back-up jobs. Defines and maintains database problem reporting, tracking, and resolution procedures. DR Configuration, sync issues and perform DR Flip activity. Provides proactive input into design issues/constraints, and impact analysis of changes. Supports, enforces and improves upon existing database development, architecture and naming standards. Basic Knowledge in MSSQL, Postgres,MongoDB database will be advantage. Show more Show less
Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction. Your Responsibilities Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user’s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill Sets/Experience We Require Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technolo Show more Show less
PCHardware OSSupportSkills Networking WindowsServer2008,2012 Implementing Network Device (Switch ,Router,Access point,modem) Expertise in network design, implementation, and administration Experience with Cisco routers, switches, Strongknowledge ofnetwork protocols, such as TCP/IP, and VLANs Familiarity with network security best practices and technologies. Strongproblem-solving and analytical skills Excellent communication and interpersonal. Configuration all network devices and Troubleshooting problem ManagingVideo Conferencing . DesktopandLaptop , RDPThinBook ,Thinclient calls for Users.. Maintaining and Monitoring of Print Server . Maintaining and Monitoring of Citrix Profile Server. Installation and troubleshooting of Citrix, SCM, FAS applications Installation and troubleshooting of office related application Maintaining IT Asset Management (Inventory). Installation and troubleshooting of Microsoft Office , Kingsoft Office , WPS Office. Databackups StorageServer (Windows Server 2008 R2). Handsonexperience ofentire troubleshooting of networks including cable, network card. Show more Show less
He needs to delivery the Active and collect the defective spares Should be ready for Field Job Bike is mandatory Show more Show less
Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less
Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less
Profile/Role Service Desk Executive/Remore Support Level L1 Communication Good (Verbal/Written) Email Email Writing skills Experience Range 2 -3 Years Required Skills Set Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN Salary Range 23000-25000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course) Technical Question What is BSOD/Blue Dump error and what can you do with error code? If system restarting again and again then what is the reason? If system running slow then how will you improve the performance of system? What is DHCP? What is DORA process? Classification between IPv4 and IPv6 What is the difference between Static IP and Dyanimic IP? What is public IP and private IP? How will you arrange meeting on Teams or Google meet? How will you join a system in to the domain? What is user profile in windows? What is the local printer and Network printer. Which file is responsible for printing in windows? What is the PST and OST? How will you repair PST? What is the PST size limit as per microsoft if you are using office 2013? What are the SR (service request) & Inc R (Incident request)? What is your understanding on SLA? What is your understanding on escalation matrix? Show more Show less
Responsibilities:- should be good in RAID technology. Should be aware on ILO. Should be hands on exposure on Hardware Parts replacement. Should be ready for 24*7. Any OEM experience will work out(HP. /IBM /Dell etc) Show more Show less
Key Responsibilities Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs Show more Show less
Objective To ensure person takes ownership of all End to End part pickup and Deliver in field and support our backend Branch LC. AMC : Delivery Boy support Branch LC on Part packing and delivery in field. Delivery boy Ensure all part which is handover need to deliver in field same day or allocate parts must be picked same day and handover to branch LC. Delivery boy ensure allocated work will complete in given time line. If any task pending he/ she need to update Branch LC proactively. Courier Process: Delivery boy Need to check received part from engineer and courier. Delivery boy Support branch LC on part packing and shipping. Audit of branch ops: Delivery boy support Branch LC on branch part cleaning and store well managing. Delivery boy support branch LC to keep parts arrange properly. Branch Delivery boy ensure to maintain branch Hygiene. Required Skill 1 Young and active and must having local Geographical. 2 He is able to operate mobile. 3 Quick-learning 4 Team working 5 Problem solving attitude 6 Courier Service operation Reporting Structure 1 Report to Operation Manager Ajay Kumar No of position – 1 Show more Show less
Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction. Your Responsibilities Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user’s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill Sets/Experience We Require Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technolo
Requirements: - Freshers with 0-1 year of experience - Graduates in any discipline - Excellent communication skills What We Offer: - Competitive salary - Opportunities for growth and development - Collaborative work environment - Training and mentorship programs How to Apply: If you're a motivated and enthusiastic individual, please share your resume and a brief introduction with us. Let's connect and explore this opportunity further! Email ID - er@sysnetglobal.com,
The EUS TSG Specialist role involves providing technical support to ensure the smooth operation of applications, network, and security systems. You will be responsible for troubleshooting software and application issues, managing service tickets, and addressing user queries related to IT. Your key responsibilities will include: Application Support: - Offering expert support for Windows and Ubuntu applications. - Diagnosing and resolving issues with MS Office, Outlook, email, and other critical business applications. Network and Security Management: - Handling network troubleshooting, connectivity issues, and basic configurations. - Ensuring compliance with security protocols and assisting in managing security incidents. Ticket Management: - Logging, updating, and closing service tickets in the Service Desk. - Documenting troubleshooting processes and ensuring timely ticket resolution. - Escalating complex issues to appropriate teams as needed. Communication and Reporting: - Responding to user queries via email with clear and effective communication. - Generating reports on ticket status, network problems, and security incidents. - Managing IT service-related expenses in the CRM system. Required Skills: - Proficiency in Windows and Ubuntu operating systems and applications. - Strong troubleshooting skills with MS Office, Outlook, and other email applications. - Sound knowledge of network fundamentals and security practices. - Experience with ticket management systems and CRM software. - Excellent written communication skills. Qualifications: - Any Graduate Additional Requirements: - Ability to multitask and prioritize effectively. - Capability to work both independently and collaboratively in a team. - Flexibility to work under pressure and during late hours based on business requirements.,