Service Desk Engineer

Role Overview: As an EUS TSG Specialist, your main responsibility will be to provide technical support and ensure the smooth operation of applications, network, and security systems. This will involve troubleshooting and resolving software and application issues, managing service tickets, and effectively communicating with users regarding IT queries. Key Responsibilities: - Application Support: - Provide expert support and troubleshooting for Windows and Ubuntu applications. - Diagnose and resolve issues related to MS Office, Outlook, email, and other business-critical applications. - Network And Security Management: - Handle network troubleshooting, including connectivity issues and basic network configurations. - Ensure adherence to security protocols and assist in managing security-related incidents. - Ticket Management: - Log, update, and close service tickets in the Service Desk. - Document troubleshooting processes and ensure tickets are resolved in a timely manner. - Escalate complex issues to the appropriate teams when necessary. - Communication & Reporting: - Respond to user queries via email with clear and effective communication. - Generate reports related to ticket status, network issues, and security incidents. - Book and manage IT service-related expenses in the CRM system. Qualifications: - Strong command of Windows and Ubuntu operating systems and applications. - Proficiency in troubleshooting MS Office, Outlook, and other email and application issues. - Solid understanding of network fundamentals and security practices. - Experience with ticket management systems and CRM software. - Excellent communication skills, particularly in written correspondence. Additional Details: The company is looking for candidates who are Any Graduate and possess the ability to manage multiple tasks effectively, work both independently and as part of a team, and handle pressure and late hours based on requirements.,