Sagenext Infotech LLC

Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments. Communication & Client Handling US Client Interaction : Exposure to professional communication with international clients, helping improve fluency, accent neutralization, and email/chat etiquette. Customer Service Excellence : Training in patience, empathy, and professionalism when resolving customer concerns. Problem Escalation Protocols : Learning when and how to escalate issues effectively. Soft Skills & Professional Development Time Management : Balancing sleep, work, and life teaches discipline and scheduling. Stress Management : Managing high-pressure situations with calm and efficiency. Adaptability : Working in different time zones and adjusting to changing client needs. Career Growth Opportunities Leadership Skills : With experience, candidates may move into team leader or shift supervisor roles. Certifications : Many companies support or sponsor industry certifications (CompTIA, Microsoft, etc.). Technical Documentation : Learning to document issues and solutions clearly and systematically.

Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments.

SEO Executive Off-Page SEO Backlinking Expert Location: Gorakhpur On-site Working Day : 5 Day Employment Type: Full-Time Experience: Minimum 2 Year Salary:: 22-25k CTC per Month We are seeking a skilled and results-driven SEO Executive/Off-Page SEO Backlinking Expert to join our digital marketing team. The ideal candidate will have in-depth experience with guest posting, high DA/PA backlinking, press releases, profile creation, and business listings . Your primary role will be to build and maintain high-quality, white-hat backlinks that boost domain authority and improve organic search rankings. Key Responsibilities: Create and execute off-page SEO strategies to improve search engine rankings. Build high-authority backlinks through guest posts, niche edits, and contextual links. Identify and approach relevant websites for guest post collaborations. Publish and distribute press releases on high-visibility platforms. Develop and maintain business listings across local and global directories. Perform profile creation and ensure consistency of brand presence. Track backlink performance and DA/PA metrics regularly. Stay updated with Google algorithm changes and SEO best practices. Required Skills: Proven experience in Off-Page SEO and Link Building Knowledge of High DA/PA backlink acquisition Expertise in Guest Posting, Press Release Submission, profile creation, and Business Listings Familiarity with tools like Ahrefs, SEMrush, Moz, or similar Ability to research and identify niche-relevant websites Excellent written communication and outreach skills Knowledge of white-hat SEO practices and Google Webmaster Guidelines