Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments. Communication & Client Handling US Client Interaction : Exposure to professional communication with international clients, helping improve fluency, accent neutralization, and email/chat etiquette. Customer Service Excellence : Training in patience, empathy, and professionalism when resolving customer concerns. Problem Escalation Protocols : Learning when and how to escalate issues effectively. Soft Skills & Professional Development Time Management : Balancing sleep, work, and life teaches discipline and scheduling. Stress Management : Managing high-pressure situations with calm and efficiency. Adaptability : Working in different time zones and adjusting to changing client needs. Career Growth Opportunities Leadership Skills : With experience, candidates may move into team leader or shift supervisor roles. Certifications : Many companies support or sponsor industry certifications (CompTIA, Microsoft, etc.). Technical Documentation : Learning to document issues and solutions clearly and systematically.
Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments.
SEO Executive Off-Page SEO Backlinking Expert Location: Gorakhpur On-site Working Day : 5 Day Employment Type: Full-Time Experience: Minimum 2 Year Salary:: 22-25k CTC per Month We are seeking a skilled and results-driven SEO Executive/Off-Page SEO Backlinking Expert to join our digital marketing team. The ideal candidate will have in-depth experience with guest posting, high DA/PA backlinking, press releases, profile creation, and business listings . Your primary role will be to build and maintain high-quality, white-hat backlinks that boost domain authority and improve organic search rankings. Key Responsibilities: Create and execute off-page SEO strategies to improve search engine rankings. Build high-authority backlinks through guest posts, niche edits, and contextual links. Identify and approach relevant websites for guest post collaborations. Publish and distribute press releases on high-visibility platforms. Develop and maintain business listings across local and global directories. Perform profile creation and ensure consistency of brand presence. Track backlink performance and DA/PA metrics regularly. Stay updated with Google algorithm changes and SEO best practices. Required Skills: Proven experience in Off-Page SEO and Link Building Knowledge of High DA/PA backlink acquisition Expertise in Guest Posting, Press Release Submission, profile creation, and Business Listings Familiarity with tools like Ahrefs, SEMrush, Moz, or similar Ability to research and identify niche-relevant websites Excellent written communication and outreach skills Knowledge of white-hat SEO practices and Google Webmaster Guidelines
Company Description Sagenext, based in Augusta, GA, is a leading provider of secure cloud hosting solutions for CPAs, accountants, tax professionals, and small businesses worldwide. We specialize in QuickBooks Hosting, offering high-performance and scalable environments optimized for accounting and tax workflows. Powered by Citrix and Azure, our infrastructure ensures secure remote access with fast load times and enterprise-grade data security. With 24/7 technical support and flexible hosting plans, Sagenext is dedicated to modernizing business operations by providing reliable and responsive cloud hosting solutions. Role Description This is a full-time on-site role for a UX UI Intern located in Gorakhpur. The UX UI Intern will be involved in creating and refining user experiences and interfaces. Daily tasks include developing mockups, engaging in visual design, prototyping, front-end development, and user experience design. The intern will work closely with the design and development teams to ensure the highest standard of user experience and interface design. Qualifications Skills in Mockups and Visual Design Proficiency in Prototyping and User Experience Design (UED) Experience in Front-End Development Excellent communication and teamwork skills Ability to work on-site in Gorakhpur Detail-oriented with strong organizational skills Relevant education or coursework in design, computer science, or related fields is a plus Knowledge in employing tools like Adobe XD, Sketch, Figma, or similar is beneficial
Job Description Role Overview: You will be working as a full-time on-site UX UI Intern at a company located in Gorakhpur. Your main responsibility will involve creating and refining user experiences and interfaces. This includes tasks such as developing mockups, engaging in visual design, prototyping, front-end development, and user experience design. Collaboration with the design and development teams will be essential to maintain the highest standard of user experience and interface design. Key Responsibilities: - Develop mockups and visual designs - Create prototypes for testing and feedback - Engage in front-end development tasks - Design user experiences that enhance usability - Collaborate with design and development teams for cohesive interface design Qualifications Required: - Skills in Mockups and Visual Design - Proficiency in Prototyping and User Experience Design (UED) - Experience in Front-End Development - Excellent communication and teamwork skills - Ability to work on-site in Gorakhpur - Detail-oriented with strong organizational skills - Relevant education or coursework in design, computer science, or related fields is a plus - Knowledge in employing tools like Adobe XD, Sketch, Figma, or similar is beneficial,