Technical Support Engineer

Location: Gorakhpur (On-site)

Shift Timing: Night Shift (US Time Zone)

Employment Type: Full-Time

Working Day: 5 days

Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support.

We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments.

·         Provide technical assistance to clients via phone, email, and chat.

·         Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration.

·         Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc.

·         Maintain accurate documentation of support tickets and resolutions.

·         Escalate unresolved issues to higher-level technical teams when required.

·         Ensure high customer satisfaction through timely and effective resolution of issues.

·         Bachelor’s degree in Computer Science, Information Technology, or a related field.

·         0–3 years of experience in a technical support or IT helpdesk role.

·         Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms.

·         Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus.

Excellent verbal and written communication skills in English

·         Willingness to work in night shifts to support US clients.

·         Analytical and problem-solving mindset.

·         Ability to manage multiple tasks effectively.

·         Customer-centric attitude and strong interpersonal skills.

Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”.

Benefits to Learn

Technical Proficiency

Cloud Computing

Remote Desktop Protocol (RDP)

IT Troubleshooting

• Application Support

  : Deep knowledge of accounting software and its behavior in hosted environments.