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Technical Support Engineer

Technical Support Engineer

Phenom People

0 - 8 years

9 Lacs

Visakhapatnam

Posted:6 hours ago| Platform:

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Skills Required

Computer science Interpersonal skills CMS Agile Web designing Customer service Information technology Technical support Recruitment Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Requirements

Phenom Intro:

Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Technical Support Engineer to join our dynamic team in Hyderabad, Telangana, India.

As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

What Youll Do:

Provide technical support to clients via phone, email, and chat

Troubleshoot and resolve technical issues related to our recruitment software

Collaborate with our development team to identify and resolve complex technical issues

Conduct training sessions for clients on how to use our software effectively

Document and track all technical support requests and resolutions in our system

Continuously monitor and improve the overall performance and stability of our software

Stay up-to-date with the latest industry trends and advancements in recruitment technology

What Youve Done:

Bachelors degree in Computer Science, Information Technology, or a related field

Minimum of 2 years of experience in technical support, preferably in the software industry

Hands on experience on integrations and API\u2019s

You are a critical thinker, quick learner, and can adapt in an agile fast paced environment

Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving

Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)

Strong knowledge of recruitment technology and processes

Experience with troubleshooting and resolving technical issues

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Strong problem-solving and analytical skills

Proven track record of providing exceptional customer service

Willingness to work flexible hours, including weekends and holidays, as needed

Benefits:

We want you to be your best self and to pursue your passions!

Health and wellness benefits/programs to support holistic employee health

Flexible hours and working schedules, as well as parental leave for new parents

Growing organization with career pathing and development opportunities

Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

Shifts:

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements)

AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time)

EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time

APAC hours - 5.30 AM IST onwards

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Technical Support Engineer