Technical Support Engineer

About Learnyst

We are a Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction. We help educators to sell courses on their website & mobile apps. We are building Shopify for education. We want to make quality education affordable, easily accessible, and engaging.

Nice, but what do we do? We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com

Responsibilities

Learnyst is looking for a Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware, and following standard procedures to escalate unresolved issues to the appropriate internal teams.

• Handle simple product questions to more complex technical support issues via email, chat, and phone.
• Identify and troubleshoot technical issues experienced by customers.
• Coordinate with QA, Sales, and the engineering team to resolve errors and bugs.
• Prioritize customer interactions to help fulfill urgent customer needs.
• Ensure proper recording and closure of all issues
• Document knowledge in the form of a knowledge base, tech notes, and articles
• Follow the SLA for issues concerning the severity
• Maintain a deep understanding of Learnyst products, build content, and educate customers about the most relevant features for their specific business needs
• You will be talking to customers over email, phone, live chat, and screen-sharing sessions

Requirements

• Bachelor's degree with 0-1 year of experience, preferably with Computers
• Must have excellent English verbal communication skills and telephone manners
• Excellent writing skills and Email, Chat & phone etiquette
• Knowledge of operating systems, web services, networking, and APIs.
• Basic technical understanding of Android, iOS apps, and browsers, including HTML/CSS & JavaScript.
• Excellent client-facing skills
• 5-day work week with rotational week offs

Perks And Benefits

• Competitive salary
• Working hours - 10 AM to 7:00 PM IST
• Exposure to growing your career in a startup. If proven, the option to switch careers to other domains
• Great work environment and opportunity to learn
• Free Food and Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks throughout the day.

sharath@learnyst.com