Technical Support Engineer

About SuperAGI

SuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of whats possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.

Role Overview

Technical Support Engineer

This role requires a strong technical foundation, excellent communication skills, and a customer-first mindset. Youll be instrumental in maintaining support hygiene and driving customer satisfaction.

Key Responsibilities

• Serve as the first line of technical support via Intercom and other channels
• Troubleshoot user issues related to product functionality, APIs, integrations, and deployment
• Triage bugs and escalate to engineering when needed, with complete context
• Maintain clean, timely communication with customers and internal teams
• Track, tag, and categorize support queries to identify trends and recurring issues
• Create and maintain support documentation, FAQs, and internal troubleshooting guides
• Partner with Customer Success to ensure resolution of high-impact or escalated cases
• Contribute to improving support processes, response quality, and ticket hygiene.

What Were Looking For

• 12 years of experience in a technical support or product support role in a SaaS or developer-first company
• Strong troubleshooting and debugging skills (bonus if familiar with APIs, Python, Docker, Postman, etc.)
• Clear, concise written and verbal communication
• Ability to multitask, prioritize, and respond quickly in a high-volume environment
• Comfort working in a startup culture with rapid product changes
• Experience with support tools like Intercom, Jira, GitHub, or similar

Bonus Skills

• Exposure to AI/ML tooling or open-source ecosystems
• Experience with ticket SLAs, tagging systems, or support dashboards
• Familiarity with REST APIs and basic scripting

Why Join SuperAGI

• Be part of a high-growth AI company shaping the next generation of autonomy
• Own and evolve the support function from the ground up
• Collaborate with some of the sharpest minds in AI and product