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Description
Company Overview: Crest Data is a leading provider of data center solutions and engineering/marketing services in the areas of Networking/SDN, Storage, Security, Virtualization, Cloud Computing, and Big Data / Data Analytics. The team has extensive experience in building and deploying various Data Center products from Cisco, VMware, NetApp, Amazon AWS, EMC, and other Global hi-tech Enterprises. Crest Data Systems provides various engineering services including Software Development, QA/Automation, 3rd party Integration/building connectors. Crest also provides various Professional Services including Data Center Training, POC testing, Network Design/Implementation/Migration, and Sales Enablement. Position: Technical Support Engineers Experience: 1-5 Years Job Location: Ahmedabad, Gujarat (Work from Office premises) Skillset(Required) : - In-depth knowledge of the product that the technician is supporting. - Proven working experience in enterprise technical support or as a technical engineer. - AWS architect fundamentals. (Good knowledge of technologies used by AWS Elastic IP, Firewall rules, ALB, DNS, etc.) - Strong problem-solving skills. -Strong Linux and troubleshooting fundamentals. - Excellent written and verbal communication skills and be able to interact effectively and professionally with customers. Skillset ( Must to have): Linux, SQl , Application Support , Troubleshooting, Network Protocol Understanding ( Good To Have ) : AWS, Azure , Scripting skills , Syslog, Responsibilities: - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Ask customers targeted questions to quickly understand the root of the problem. - Refer to internal database or external resources to provide accurate tech solutions. - Provide prompt and accurate feedback to customers - Prioritize and manage several open issues at one time. - Ensure proper recording and closure of all issues - Prepare accurate and timely reports - Document knowledge in the form of knowledge base tech notes and articles - Follow the SLA for issues with respect to the severity. Company URL: http://www.crestdatasys.com/ Show more Show less
