Technical Support Engineer

Technical Support Engineers

Roles and Responsibilities

• Provide technical support to customers via phone, email, or chat for

  server and cloud-related issues

  .

• Troubleshoot hardware and software problems

  using various tools, including TSE Process, Network Troubleshooting, and Network Support.
• Operate on a

  callback model for EPS (Server support)

  , where cases are created for customers, and engineers provide direct troubleshooting assistance.
• Perform troubleshooting on

  Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA

  .

Desired Candidate Profile

• Strong Technical Knowledge:

  Must have strong technical knowledge of

  BIOS, POST, Hardware Components, and O365

  .

• Networking Proficiency:

  Proficiency in networking concepts, including troubleshooting techniques.

• Problem-Solving:

  Strong problem-solving and logical thinking skills.

• System Knowledge:

  Understanding of

  Active Directory, DNS, DHCP, System Setup, System Performance, Domain Environment, Boot Process (Backup Process, Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and Server Support.

• Microsoft OS Platforms:

  Experience or knowledge on Microsoft OS Platforms.

• Adaptability:

  Ability to work effectively in a fast-paced environment with multiple priorities.

• Shift Flexibility:

  Comfortable working in 24x7 shifts.

Requirements

• Education:

  Graduate / Undergraduate (any stream).

• Communication:

  Excellent communication skills in English (both verbal and written).

• Technical Basics:

  Basic understanding of technical concepts (networking, OS, hardware/software).

• BPO Experience:

  1 year of tech support experience with an International BPO is mandatory.

• Availability:

  Willingness to work in rotational shifts and on rotational offs.

Perks and Benefits

• Opportunity to work with a Top Most MNC.
• Excellent client incentives.
• Cab facility.
• Opportunity to work in a fast-paced, international work environment.
• Excellent career growth and upskilling opportunities.

Interested in Joining

Note:

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