Technical Support Engineer

Position Title:

Technical Support Engineer

Division:

Projects and IT (Secure Tech)

Location:

Head Office

Reports To:

Product Manager

Industry:

IT-Software/ Software Services for Parking Technology

Role:

Sr.Technical Support Engineer

Employment Type:

Permanent Job, Full Time

Role:

Sr.Technical Support Engineer

(Linux & MySQL based application)

- Real-time technical support to on-ground site teams

operating live parking systems across India.

- This role is not a call-center position.

- Deep hands-on capability to diagnose and resolve FASTag,

ANPR, display, and backend system issues through remote

access and direct coordination with field teams.

- The person will act as a Level-2 / Level-3 support bridge

between site operations, backend systems, and

engineering teams.

A. Key Responsibilities

S. No. Responsibilities 1

Operational Support

· Act as the primary technical contact for site teams for issues related to:

· FASTag transactions & exceptions

· ANPR capture / mismatches

· Entry–Exit displays and lane peripherals

· Handle live production issues with urgency and ownership

· Provide remote troubleshooting via SSH, database checks, logs, and configs

· Support near real-time operations during peak traffic hours

FASTag & Backend Support

· Diagnose FASTag-related issues such as:

Tag read failures

Duplicate / missing transactions

Backend posting or reconciliation mismatches

Bank Server response

Log review

· Perform backend verification using MySQL queries

· Assist QA / reconciliation teams with technical validations

System & Infrastructure Support

· Work on Ubuntu Linux systems (18.04 to 24.04):

Process monitoring

Log analysis

Service restarts

Disk / memory / CPU checks

· Use SSH to access on-premise and cloud-hosted systems

· Coordinate with DevOps / IT teams for deeper infra issues

Report reconciliation:

· Bank Report and Site report reconciliations

· Pushing records back to bank in case of any failure

Coordination & Escalation

· Liaise with:

Regional operations teams

Installation & maintenance engineers

Development team for bug escalation

· Escalate issues with clear technical findings, not assumptions

· Document recurring issues and suggest preventive actions

2

Quality management - Technical Skills (Mandatory)

MySQL

· Able to connect MySQL remotely

· Able to run predefined queries

· Ability to analyze transactional data

Linux / Ubuntu (18.04 – 24.04)

· Confident with CLI

· Configurations, Logs, services, cron, permissions

Remote Access & Debugging

· SSH

· SCP / log collection

Production Support Experience

· Handling live systems with minimal downtime

· Understanding of SLAs and escalation protocols

B. Key Competencies required to perform the current role

Position Requirements

· Male candidate only.

· 7–10 years (Mandatory) year of experience in a technology environment, including Quality Assurance

· Shift-based / Extended support hours as per operations

· Bachelor’s degree in Computer Science/Engineering (Electronics, Computer Science, Information / Instrumentation technology, Electrical & Electronics) or related field strongly preferred

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Work Location: In person