OVi Hosting

Role & responsibilities Excellent written and verbal communication skills in the English and Hindi language. Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues. Outstanding customer service skills and a dedication to the customer service experience. Knowledge of FTP, DNS, cPanel and WHM preferred. Ability to multitask and meet specific goals set by supervisors and management. Experience with documenting procedures. Ability to troubleshoot basic web hosting and technical procedures as needed. Preferred candidate profile Provide prompt support via tickets or live chat. Dependable to be at work during assigned shifts and to complete work as expected. 8 hours daily, 24/7. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services. Perform miscellaneous duties as assigned.