Technical Support Engineer

1 years

0 Lacs

Posted:5 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:


Provide Support:

to Microsoft Business Central ERP including modules like Sales, Purchasing,

Warehouse, Manufacturing and Finance and other application maintenance

Issue Resolution:

promptly and effectively. Track and document support issues and resolutions.

System Maintenance:

updates, patches, and ensuring smooth system performance.

• User Assistance:

providing guidance on best practices.

• Root Cause Analysis:

suggest improvements.

• Collaboration:

more complex issues or implement system improvements.

• Testing & Debugging:

updates, upgrades, or integrations.

• User Training:

ensure clients are using Business Central optimally.

• Documentation:

configurations.


Qualifications:

• Bachelor’s degree in Information Technology, or a related domain

• 0–1 years of experience in application support, IT support, or sales operations

• Solid understanding of Business Central core modules (e.g., Sales, Inventory,

Manufacturing).

• Familiarity with system upgrades, patching, and release management.

• Strong analytical and problem-solving skills.

• Excellent communication and coordination skills.

• Ability to work independently and handle multiple support tickets simultaneously.


Key Skills:

• Experience in implementing or supporting business process automation.

• Familiarity with MS SQL or database management.

• Previous experience in a support role within a professional services firm is preferred.


Languages Known:

• English & Tamil


Soft Skills:

• Strong problem-solving

• Excellent communication and interpersonal skills

• Capable of handling user queries with understanding and patience

• Adaptability to changing systems and business needs

• Effective time management and multitasking abilities

• Collaboration across cross-functional teams

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