Job Description: We are seeking a talented and experienced Data Scientist to join our dynamic team. The ideal candidate will have a strong background in data analysis, machine learning, statistical modeling, and artificial intelligence. Experience with Natural Language Processing (NLP) is desirable. Experience delivering products that incorporate AI/ML, familiarity with Cloud Services such as AWS highly desirable. Required Skills/Qualifications : - 3-12 years of experience in AI/ML related work - Extensive experience in Python - Familiarity with Statistical models such as Linear/Logistic regression, Bayesian Models, Classification/Clustering models, Time Series analysis - Experience with deep learning models such as CNNs, RNNs, LSTM, Transformers - Experience with machine learning frameworks such as TensorFlow, PyTorch, Scikit-learn, Keras - Experience with GenAI, LLMs, RAG architecture would be a plus - Familiarity with cloud services such as AWS, Azure - Familiarity with version control systems (e.g., Git), JIRA, Confluence - Familiarity with MLOPs concepts, AI/ML pipeline tooling such as Kedro - Knowledge of CI/CD pipelines and DevOps practices - Experience delivering customer facing AI Solutions delivered as SaaS would be a plus - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - Strong problem-solving skills and attention to detail - Excellent verbal and written communication and teamwork skills
Roles and Responsibilities Provide technical support to customers via phone, email, or chat for software-related issues. Troubleshoot and resolve customer complaints related to software products and services. Collaborate with internal teams to identify and implement solutions for recurring issues. Document customer interactions using Zendesk ticketing system for efficient tracking and resolution. Escalate complex cases to senior engineers when necessary. Desired Candidate Profile 0-5 years of experience in a similar role (Technical Support/Customer Support). MCA degree from a recognized university in any specialization. Excellent communication skills with ability to articulate technical information clearly. Proficiency in English language (written & spoken) with good knowledge of Hindi language.