Technical Support Engineer

As a support engineer, you will be responsible for providing technical support and assistance to customers through various channels such as phone, email, chat, or in-person. Your primary role will involve diagnosing and troubleshooting technical problems related to products or services, as well as guiding customers through step-by-step solutions with clear instructions. You will be expected to maintain accurate records of customer interactions and support requests while providing timely and accurate feedback to ensure a positive customer experience. In cases where issues are complex, you will escalate them to the appropriate technical team or supervisor for resolution. Staying up-to-date with product knowledge and technical advancements is crucial to your role in order to provide the best support possible. Collaboration with other team members to share knowledge and improve support processes will also be an essential part of your responsibilities. Additionally, participating in ongoing training and professional development opportunities is encouraged to enhance your skills and knowledge in the field. Your dedication to resolving network issues and addressing customer concerns in a timely and professional manner will contribute to the overall success of the team.,