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Technical Support Engineer II

confidential

2.0 - 6.0 years

Pune, All india

On-site

As a Support Engineer at Madison Logic, your role will involve providing tier II level support by recognizing and resolving hardware and software issues. You will assist and train end users in utilizing various software packages while fostering strong relationships with internal and external stakeholders to enhance product development. Your responsibilities will include creating and maintaining an application-focused knowledge base, recording accurate information in the ticketing system, and diagnosing basic user issues within applications. Additionally, you will interface directly with customers to ensure superior experiences, handle escalations, and perform testing, troubleshooting, and an...

Posted 3 weeks ago

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