50 Support Engineer Jobs

As a Senior Consultant (Oracle Database) at our company, you will be responsible for developing technical solutions to meet business requirements gathered and documented by functional consultants. Your key responsibilities will include identifying and resolving key issues related to code change requirements and bug fixes, supporting Oracle ERP products and services from a technical aspect, and conducting knowledge transfer sessions within the Oracle team and to end users. Additionally, you will work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work. Key Responsibilities: - Develop technical solutions to meet business requirements - Identify and resolve key issues related to code change requirements and bug fixes - Support Oracle ERP products and services from a technical aspect - Conduct knowledge transfer sessions within the Oracle team and to end users - Provide development work estimates and drive excellence in technical work Qualifications Required: - 7+ years of experience with Oracle Database as a DBA/Consultant/Support Engineer - Available to work in 24X7 capability - Strong Performance tuning skills including Query level tuning, DB tuning, and Memory level tuning - Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. - Strong DBA skills and relevant working experience with Oracle Database 11g and 12c - Experience implementing high availability features of Oracle Database - Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus - Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be an added advantage - Sharp technical troubleshooting skills - Good understanding of support processes - Ability to manage escalated technical situations & develop action plans - Ability to spot proactive services that benefit customers - Ability to facilitate issues with Development and Support - Strong analytical skills About the Company: At our company, we value expertise, innovation, and a commitment to excellence. We strive to create a collaborative and supportive work environment where employees can grow both personally and professionally. Additionally, we encourage continuous learning and development to ensure that our team stays ahead in the ever-evolving tech industry. Join us on this exciting journey of growth and success.,

understanding how integration works Connection between Systems Network Systems User Management Payment Flow + Integration Experience in API - Rest API, Postman GCP Logs Strong customer facing abilities. JSON knowledge API Calls Required Candidate profile 3–6 yrs of exp in a Support Engineer, Integration Support, or Technical Support role Working knowledge of REST APIs, including testing and troubleshooting using Postman or similar tools.

Position : Support Engineer Experience : 3 to 5 years of experience Work Mode : Office Rotational shifts 24/7 Work Location : Pune, Hyderabad, Chennai Interview Mode : 1st round Virtual | 2nd round F2F at Apexon Interview Availability : Shortlisted candidates must attend the face-to-face interview on 13th September 2025 . About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDigital We are seeking a highly skilled L1 production support engineers for enterprise-scale data platforms. The ideal candidate should have experience in Informatica PowerCenter, Informatica PowerExchange, Yellowbrick (or any RDBMS), Unix Shell Scripting, and Tivoli Workload Scheduler. Key Responsibilities: Provide L1 production support for complex ETL/data integration workflows using Informatica PowerCenter and PowerExchange. Monitor and troubleshoot ETL failures, data quality issues, and performance problems in batch and real-time pipelines. Support and maintain data pipelines involving Yellowbrick/ Netezza or other RDBMS platforms. Develop and enhance Unix Shell Scripts to automate operational and support tasks. Manage job scheduling, dependencies, and batch cycles using Tivoli Workload Scheduler (TWS). Collaborate with development, infrastructure, and business teams to resolve issues and drive stability. Maintain and update operational documentation, SOPs, and knowledge base articles. Participate in on-call rotation and adhere to SLA and escalation procedures. Required Skills and Experience: 3 to 5 years of experience in DataOps/ETL with a strong focus on L1 support. Experince in Informatica PowerCenter and PowerExchange (including support for mainframe, flat files, and RDBMS sources/targets). Strong SQL and database experience with Yellowbrick or any other RDBMS (e.g., Netezza, Oracle, PostgreSQL, SQL Server). Proficient in Unix/Linux Shell Scripting. Hands-on experience with Tivoli Workload Scheduler (TWS) or equivalent job scheduling tools. Good problem-solving skills for production issue analysis and resolution. Experience with ticketing and incident management tools like ServiceNow or JIRA. Excellent communication, documentation, and coordination skills. Should be ready to work in shift including night shifts. Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com) Our Commitment to Environment: Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance. We also offer: Group Health Insurance covering family of 4 Term Insurance and Accident Insurance Paid Holidays & Earned Leaves Paid Parental LeaveoLearning & Career Development Employee Wellness

Greetings from Global Healthcare Billing Partners Private Limited..! Job Title : IT - System Administrator Experience : 4+ Years Location : Velachery & Vepery - Chennai Vadodara - Gujarat Job Summary: We are looking for an experienced and proactive IT Senior Executive - System Administrator to join our team. This is a role suitable for candidates with strong expertise in firewall management, software and hardware networking and active directory administration. Key Responsibilities: Manage and monitor firewalls, ensuring network security and compliance with security protocols. Administer and troubleshoot Active directory, DNS,DHCP and Group policy. Provide hands on support for hardware and software installation, configuration and troubleshooting. Monitor system performance and proactively address potential issues. Required Skills and Qualifications: Minimum 4 Years of experience in system/Network administration. Knowledge of Firewall configuration. Proficient in Active directory, windows severer and related technologies. Experience in LAN/WAN, switches, routers, and wireless access point management. Interview Mode : MS Teams(Virtual Interview) Interested candidates can share their updated Resume/CV to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Provide comprehensive support to management and engineering teams in various administrative and technical tasks Assist in managing calendars, scheduling meetings, and coordinating appointments for executives and engineering personnel Support in preparing reports, presentations, and documentation related to engineering projects and management initiatives Conduct research, collect data, and analyze information to assist in decision-making processes Assist in project coordination, including tracking progress, monitoring deadlines, and preparing project status updates Provide technical support and assistance to engineering teams as required Aid in organizing and maintaining engineering-related documentation and records Handle correspondence and communications on behalf of management and engineering departments Requirements:Bachelor's degree in Engineering, Business Administration, or related field; or equivalent work experience Strong organizational and multitasking skills with the ability to prioritize tasks effectively Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and technical software related to engineering tasks Excellent written and verbal communication skills Analytical mindset with problem-solving abilities Ability to work collaboratively in a team environment Attention to detail and ability to handle sensitive information with discretion Preferred Qualifications (Not Mandatory):Previous experience in administrative support roles, preferably in an engineering or technical environment Familiarity with engineering concepts, terminology, and documentation Experience with project management tools or software Knowledge of industry-specific regulations and standards Benefits: Exposure to diverse aspects of management and engineering support Opportunity to contribute to projects and initiatives across multiple departments Competitive salary and benefits package Potential for career growth and development within the organization

Role Summary As a Support Engineer, you will be the bridge between our product and our users, ensuring a seamless experience through efficient troubleshooting, technical assistance, and process documentation. This role demands strong communication, analytical thinking, and the ability to understand both user needs and technical constraints. You will also work closely with product, QA, and engineering teams to relay feedback and improve platform usability and reliability. Primary Responsibilities (70%) Troubleshoot and resolve client-reported issues in a timely manner Provide technical support for XR platform usage, deployment, and setup Document common issues, resolutions, and user guides Coordinate with QA and engineering teams to reproduce and escalate bugs Manage support tickets and ensure timely updates and follow-ups Contribute to internal knowledge base and help streamline support workflows Secondary Responsibilities (30%) Assist in onboarding and training new users or client teams Support testing during release cycles and gather post-release feedback Help in validating configurations and deployment pipelines Analyze support trends and provide insights for continuous improvement Technical Skills Support Tools: Jira, Freshdesk, Slack, Confluence Technical Environment: Node.js basics, REST APIs, Git, CLI Platforms: Windows, macOS, Web-based XR/3D platforms Documentation: User manuals, troubleshooting logs, ticketing SOPs Soft Skills: Empathy, communication, time management, issue triaging Qualifications Education: BE/B.Tech in Computer Science, IT, or a related field. Experience: 4 years of experience in a technical support, QA, or IT services role, preferably supporting SaaS or XR products. Foundational Knowledge: Strong understanding of support operations, basic technical troubleshooting, and customer engagement. What We Offer A collaborative environment where your insights directly impact user satisfaction Opportunities to work with cutting-edge XR technology and enterprise clients Skill development in support tooling, documentation, and platform workflows

As an IT Remote Support Engineer at GS-IT, located in Transasia Cyberpark, Infopark Phase II, Kochi, your primary responsibility will be to provide a client-focused service experience for technology user queries received through phone calls, emails, or ticketing tools. You will be expected to demonstrate the highest standards of verbal communication while addressing client inquiries in a professional and timely manner. Being the first point of contact for clients seeking technical assistance, you will be required to follow best practice ticket management processes. This includes handling and updating tickets as per established procedures to ensure efficient service delivery and adherence to service levels. Additionally, you will guide customers through problem-solving processes remotely and escalate unresolved issues to the appropriate support personnel. Your role will also involve providing accurate information on IT products and services, maintaining detailed records of events, problems, and their resolutions in logs. It will be essential to keep customers informed about the support status and relay any feedback or suggestions to the internal teams. Furthermore, you should be able to identify and propose improvements to existing procedures to enhance service quality. To excel in this position, you should possess excellent communication and time-management skills, hands-on experience in desktop and network support, and a proven track record in customer support roles. Familiarity with Office365 and other IT peripherals, as well as the ability to work under pressure and prioritize tasks based on urgency and importance, are crucial for success. Flexibility in working hours, including shift-based schedules, and a willingness to acquire new skills and technologies are desired qualities. A degree in Information Technology, Computer Science, or a related field is preferred for this role. Experience with any ITIL tool would be advantageous. As an IT Remote Support Engineer, you are expected to be a critical thinker with strong problem-solving skills, ready to contribute to the continuous improvement of IT support services.,

Key Responsibilities - Design and develop custom integrations using n8n or Node.js. Troubleshoot and resolve workflow issues while communicating directly with users. Provide hands-on technical support for the application. Create clear, user-friendly documentation and FAQs. Collaborate with the founder on new feature development and product enhancements. Required Skills - Strong proficiency in n8n (expert level). Proficient in Node.js / JavaScript. Experience with AI tools and technologies. Excellent communication skills in English (both written and verbal). Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

As a Support Engineer you will be accountable for: Managing the Technical Support queue and taking ownership of support cases Troubleshooting technical issues with our customers via email, Zoom/Teams/Google Meetings, and other communication channels Providing detailed steps to replicate issues for our engineering team Providing a root cause analysis to customers Documenting case notes and providing timely public-facing responses via case comments Assisting customers with setting up and maintaining integrations Providing product training and delivering training materials specific to your customers Provide technical guidance to development teams, ensuring adherence to DevOps, data migration, and data backup best practices. Encouraging adoption of new features and enhancements Provide hands-on assistance with any custom developments, customizations or integration with Flosum products Managing Escalation and Touchpoints through the customer journey Writing new or updating existing technical documentation Gather product feedback and recommendations from customers; provide a prioritized list to the development team This role will require a work schedule during US hours and will require on-call times during some nights and weekends, depending on customer needs and release schedule Qualifications: Five years of experience in a customer-facing role, interfacing with stakeholders, supporting customer technical implementations Strong Salesforce Background Admin skills required, Salesforce certifications and Salesforce development skills preferred Experience working across success, support, development, and customer IT teams to resolve issues. Proven experience as a DevOps Engineer or a similar role, with a track record of successfully implementing DevOps practices Ability to troubleshoot complex issues with Salesforce applications and integrations Ability to document troubleshooting steps and root cause analysis Does not need to be a developer but needs some understanding of code to be able to troubleshoot You understand the software development lifecycle because you have worked with a development team in a hands-on role Exceptional communication skills, and we are committed to making our customers successful. You are highly organized, have a positive attitude, and are a natural problem solver. You enjoy multitasking and working cross-functionally in a collaborative environment. Bonus Points For Salesforce Architect Certifications Previous experience as a release manager and/or with managing DevOps solutions and technologies such as Jekins, Git, Docker, Kubernetes,, Ansible, or Terraform Experience with cloud platforms like AWS, Azure, or GCP A background in technical support or professional services

As a Computer Hardware Networking Support Engineer, you will be responsible for providing technical support and assistance related to computer hardware and networking systems. This is a full-time, permanent position with benefits including health insurance and provident fund. Your primary duties will include troubleshooting hardware and networking issues, diagnosing problems, and implementing solutions to ensure the smooth operation of computer systems. You will work in a day shift schedule with the possibility of performance bonuses based on your achievements. The work location for this position is in person, where you will collaborate with team members and other departments to address technical challenges and improve system performance. The expected start date for this role is 01/07/2025. If you have a strong background in computer hardware and networking support, possess excellent problem-solving skills, and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.,

As a support engineer, you will be responsible for providing technical support and assistance to customers through various channels such as phone, email, chat, or in-person. Your primary role will involve diagnosing and troubleshooting technical problems related to products or services, as well as guiding customers through step-by-step solutions with clear instructions. You will be expected to maintain accurate records of customer interactions and support requests while providing timely and accurate feedback to ensure a positive customer experience. In cases where issues are complex, you will escalate them to the appropriate technical team or supervisor for resolution. Staying up-to-date with product knowledge and technical advancements is crucial to your role in order to provide the best support possible. Collaboration with other team members to share knowledge and improve support processes will also be an essential part of your responsibilities. Additionally, participating in ongoing training and professional development opportunities is encouraged to enhance your skills and knowledge in the field. Your dedication to resolving network issues and addressing customer concerns in a timely and professional manner will contribute to the overall success of the team.,

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers" expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and orchestration skills, and deepen your relationship management expertise. This role is flexible in that you can work up to 50% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities: - Customer Resolution: Act as a primary contact to understand issues and improve experiences for account-aligned customers and maintain relationships with internal and external teams to resolve customer issues. - Mentor others on the team and participate in strategic projects to enhance resolution times and customer satisfaction. - Provide status updates to customers and internal stakeholders and identify trends from internal retrospectives and suggest improvements. - Collaboration: Collaborate with engineering and operations teams to identify the right resources and manage escalated issues for account-aligned customers and ensure existing processes don't hinder issue resolution. - Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution status and communicate internally to drive faster issue resolution. - Process Improvement: Identify systematic issues and participates in improvement projects and create executive summaries and identify patterns in customer issues. - Vendor Relationships: Drive relationships with outsource vendors for issue resolution. Qualifications: Required Qualifications: - 10+ years of technology industry, customer service, or related experience - OR Bachelor's Degree in technology, business, or related field AND 4+ years of technology industry, customer service, or related experience - OR Master's Degree in technology, business, or related field AND 3+ years of technology industry, customer service, or related experience - OR equivalent experience - Deep technical support experience for Windows and Office software (including consumer versions). - Prior experience as a Support Engineer in Windows and Office products and Microsoft Account. - Customer service and support experience. - Demonstrated business maturity. - Escalation management and critical situation handling. - Problem-solving and research skills. - Organizational skills with attention to detail. - Understanding of reverse logistics. - ITIL or similar problem management. Personal Attributes/Interpersonal Skills: - Collaborative team player with strong stakeholder management skills. - Excellent time organization and close-out discipline. - Problem solver that can identify both short-term mitigation and propose options for longer-term resolution. - Strong written and verbal communication skills. - Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure. - Ability to manage and work within ambiguity to reach a successful outcome. - Ability to influence and build relationships in an international environment. - Inquisitive and proactive, actively seeking new solutions. - Ability to work remotely on individual issues while contributing to team success.,

We are hiring a Integration & Support Engineer for a full-time remote role (9 AM6 PM EST) The candidate will work directly with clients to support users, troubleshoot workflow issues, and build custom integrations using n8n or Node.js Responsibilities include providing technical support, writing clear documentation, and collaborating with the founder on new feature development Strong English communication skills, expertise in n8n, proficiency in Node js/JavaScript, and experience with AI tools are essential Familiarity with React/Next.js, PostgreSQL, and Drizzle ORM is a plus Locaiton : - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune,Remote

Job purpose / Impact on the Business: The Support Engineer will work as part of the Managed Services Team, providing a single first point of contact for Ayatas customers, for the resolution of incidents and the administration of service requests/minor enhancements. The job holder will be required to accurately assess diagnose and resolve issues ensuring a detailed description is supplied, within the ITIL incident toolsets. The aim of the Support Engineer is to resolve as many of these incidents as possible and to monitor, track, own the communication ref the resolution of incidents by development if required. Key accountabilities: Responsible for providing support for managed services in line with customer Service Level Agreements Provide a single point of contact for all customers, processing and coordinating timely responses to incidents and keeping customers appraised of progress to achieve incident resolution within agreed service levels. Incident tickets are monitored into the various Service Management toolsets (customers toolsets are also used) and liaise. With development if required to ensure that all incidents are resolved within SLA Maintain incident and alert tickets in the Service Management toolset with accurate information relating to actions taken, escalation and resolution. Escalate any incidents that can not be resolved by managed services to the appropriate team. Take ownership of the customer incident or request and see it through to resolution. Create a positive impression of the managed services by building a rapport with the customer, focussing on business needs, and delivering best possible customer service. Communicate customer updates in a positive and professional manner. Perform trouble shooting and incident resolution. Work with 3rd Party suppliers to resolve incidents. Play an active role in contributing to and maintain a knowledge base of technical documentation used by fellow team members or customer incident teams. Maintain and enhance the procedures, training documentation, knowledge. base and other supporting documentation to ensure that managed services is as self-sufficient as possible. Completion of Tasks and service requests Complete a successful hand over at the start of each day in the DOP so managed services support is aware of all things. Adhere to processes & policies (e.g., ITIL): Incident management, Problem management, Service Management toolsets, SLA management, performance reporting; responsible for ensuring consistent execution of processes, as applicable. Measures : - Engineer productivity Compliance with standard operating procedures Compliance with agreed escalation and communication processes Maintenance of a service knowledgebase End-user satisfaction / dissatisfaction ratings Improved incident resolution rates within the service desk Adherence to process, policy and procedure and defined support KPIs/ SLAs/OLAs Reduction in technical and customer escalations in relation to the incident management process Key interfaces (internal and external): The key people, functions, and organisations (internal and external) with whom any job holder would be expected to interact to carry out the role effectively. Our customers Projects/Development Support Manager Head of Managed Services Partners Skills and Capabilities Profile: Leadership / management / personal / technical skills and knowledge : - Proactive individual able to work in a fast-paced and constantly changing environment. Excellent and demonstrable interpersonal and communication skills, both verbally and written Customer focussed attitude with positive approach. Treats all customers with respect and courtesy. Excellent telephone manner, listening and empathy skills. The ability to tailor personal approach to deal with customers with different levels of understanding. Problem solving and diagnostic skills. Team player; works with and supports the rest of the team. Shares ideas and innovations Flexible and adaptable to change. Good knowledge of service management toolsets and best practice e.g.: Jira Service Management, Confluence, ADO, MS Teams, REVO Proven experience & understanding of Fluent OMS, Workflows Span of technical knowledge to encompass MS Windows, Networking, MS Office suite. Adherence to IT policies and processes to ensure consistent quality of service. Proven track record of least 1 2 years in Managed Services, Support Desk Awareness of ITIL4, ideally with Foundation certification

1. We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies. 2. The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET. Role & responsibilities: 1. Provide production support for applications built on the .NET framework integrated with the Guiding Care platform. 2. Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows. 3. Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems. 4. Analyse recurring issues and implement root cause fixes and preventative measures. 5. Maintain documentation related to incident management, known errors, and system configurations. 6. Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems. Preferred candidate profile: 1. 6 years of experience in .NET application support and development (.NET Core, C#, ASP.NET , Web API). 2. Strong experience and exposure to Guiding Care or other care management systems in a healthcare domain. 3. Solid understanding of SQL Server, stored procedures, and database performance tuning. 4. Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc. 5. Ability to debug application logs, identify integration issues, and suggest fixes quickly. 6. Immediate joining: Within 15 days.

At EY, you'll have the opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to help you become the best version of yourself. Your unique voice and perspective are valued to contribute to making EY even better. Join us and be a part of creating an exceptional experience for yourself and a better working world for all. EY Technology has always been at the core of what we do and deliver. We rely on technology to keep our organization running efficiently and securely, supporting over 300,000 people in more than 160 countries. As a Network Security Technology Support Engineer in the Security Technology Services team, you will play a crucial role in managing and coordinating activities related to network tools that support EY's security posture. Your responsibilities will include supporting the run state of network infrastructure security tools, implementing new technologies, ensuring the security and robustness of the network infrastructure, and providing technical oversight of Information Security technologies. You will also be involved in planned maintenance activities, standardization, and automation of processes, and representing the team in specific project activities. To qualify for this role, you must have a Bachelor's degree in a computer-related field or equivalent work experience, the ability to train and coach staff in technical processes, and strong English language skills both written and verbal. We are looking for individuals with support engineer experience in managing a large enterprise environment, detailed troubleshooting skills, strong analytical abilities, and effective communication skills with stakeholders and customers. At EY, we offer a competitive remuneration package, support for flexible working and career development, as well as opportunities to develop new skills and progress your career. We are committed to being an inclusive employer and offer flexible working arrangements to help you achieve a lifestyle balance while building your career. EY exists to build a better working world, creating long-term value for clients, people, and society, and building trust in the capital markets through diverse teams in over 150 countries.,

Nair Systems, is a DIFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation. Nair Systems is currently looking for Support Engineer for our UAE operations with the following Skill set and terms & conditions. Skill Sets : Minimum 3-5 years experience in Enterprise Applications Support and/or Development Strong practice in Change, Incident and Request Management Good communication skills and ability to interact directly with client Joining time frame: 2 weeks (maximum 1 month) Should yoube interested in this opportunity, please send your latest resume at [HIDDEN TEXT]

Requirements Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable. Excellent knowledge in Performance analysis and/or operation of Java applications 2-15 years of technical operations in ABAP/JAVA/HANA Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.. Good know-how on SAP Technologies, Products and cross dependencies like integration and communication. Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues. Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.

Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Role Summary We are hiring L1 and L2 IT Support Engineers to join our technical support team. You will handle customer issues across hardware, software, network, and security systems. Strong communication in English (spoken and written) is mandatory to ensure smooth interactions with global clients. Responsibilities L1 Support Engineer First point of contact for customer technical issues via calls, chat, or tickets. Provide basic support for Windows OS, email issues, password resets, and software installations. Record all support activity in the ticketing system with clear and professional communication. Escalate complex issues to the L2 team with proper documentation. L2 Support Engineer Manage escalated tickets requiring in-depth troubleshooting and resolution. Administer and support tools like Active Directory, Office 365, VPN, and system updates. Investigate root causes, analyze logs, and collaborate with internal teams or vendors. Create knowledge base articles and mentor L1 team when needed. Requirements For Both Roles Excellent English communication must be fluent in reading, writing, and speaking. Strong customer service mindset. Willingness to work in rotational shifts including nights and weekends. L1 Role 1-2 years of IT support/helpdesk experience. Familiarity with ticketing tools (e.g., ServiceNow, Zendesk, Freshdesk). Basic knowledge of Windows OS, MS Office, email setup, and networking. L2 Role 3-5 years of experience in infrastructure and application support. Proficiency with Windows Server, Active Directory, DNS, DHCP, VPN, and O365. Ability to perform root cause analysis and resolve escalated incidents.

As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to the Oracle customer base, while also acting as an advocate for customer needs. Your responsibilities include resolving post-sales non-technical customer inquiries through various communication channels and addressing technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. You will serve as a key point of contact for customers, facilitating customer relationships with Support and providing guidance to internal Oracle employees on a wide range of customer situations and escalated issues. Oracle Customer Success Services (CSS) offers tailored support to ensure that organizations" investments in Oracle technology deliver cutting-edge innovation and performance necessary for competitive business environments, while seamlessly integrating within their IT infrastructure. CSS is renowned for its industry-leading expertise and commitment to customer satisfaction, supporting organizations at every step of their journey. To be successful in this role, you should have a minimum of 7 years of experience as an Oracle Database Administrator, Consultant, or Support Engineer. You must be available to work in a 24x7 capacity and possess expertise in installing, configuring, and administering Oracle Database/RAC versions 11g, 12c, and 19c. In addition, you should have in-depth knowledge of Oracle Database Architecture, RAC, and Performance Tuning, along with strong troubleshooting and performance tuning skills. Experience with database upgrades, patching, performance tuning of Oracle instances, and SQL tuning is essential. A degree in BE/BTech and/or MS in Computer Science or equivalent is preferred, and holding Oracle certifications in Database, Exadata, or OCI is a plus. Candidates with additional skills in PL SQL, SQL, Exadata, Goldengate, and Oracle Enterprise Manager (OEM) will be given preference. The role requires sharp technical troubleshooting abilities, a good understanding of support processes, and the capability to manage escalated technical situations, develop action plans, and proactively identify services that benefit customers. Strong analytical skills, effective communication, and customer management capabilities are essential for success in this position. Some travel may be necessary as part of the job responsibilities. As a Senior Systems Engineer, you will engage with customers" IT staff to resolve moderately complex technical issues related to Oracle products, either on-site or remotely. You are expected to work independently with general guidance from management while providing updates on progress and status. Oracle values inclusion and diversity, empowering employees to contribute to innovation and growth. The company offers a supportive work environment with competitive benefits, flexible medical, life insurance, and retirement options, and opportunities for global career development. If you require accessibility assistance or accommodation during the employment process due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,

Amazon India is looking for an Support Engineers to join the Engineering team located in Bangalore. The ideal candidate is expected to spend part of their time towards providing quality technical support for merchant and shopper facing systems. The majority of their time will go towards helping automate pipelines and deployments, and build analytics solutions in tandem with an SDE2. Candidate should have knowledge on working with REST APIs, AWS Services like S3/Cloudwatch/API Gateway/Health Metrics, Debugging (Exceptions, Error Codes) and Database queries. This is an excellent opportunity to join Amazon s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career to become an SDE. . In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation. - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages

Job Description: Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM. Participate in software upgrades, patch deployments, and testing to ensure system stability. Stay updated on new features, industry trends, and best practices related to PLM systems. Required Skills & Qualifications: Strong knowledge of PLM concepts, workflows, and business processes. Bachelor's degree in Engineering, Computer Science, or related field. Proficiency in troubleshooting application and database issues related to PLM software. Excellent communication and interpersonal skills for collaborating with technical teams and end-users. Ability to work under pressure and manage multiple support requests effectively. Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system. Strong analytical and problem-solving skills. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities : The support engineer supports tech and product teams with investigations into issues around charges, refunds and payouts. The support engineer will: Independently prioritize and manage incoming work and support requests. Analyze issues to identify root causes and track progress in the ticketing system. Keep stakeholders informed and maintain awareness of ongoing issues. They communicate directly with stakeholders, often operational specialists in the Finance department, Software developers and Product managers. They have excellent analytical skills and enjoy the challenge of getting to the root of inconsistencies in financial information that require investigation into multiple systems, databases, and log files. The support engineer provides a first line of support and can triage issues reported by different stakeholders. They analyze complex financial processes that are executed by a range of systems in a microservices architecture. As a result of their investigation, they identify short- and long-term improvements to business logic, testing and operational procedures. Must have skills. Excellent SQL knowledge and deep understanding of data models. Experience analyzing log files. Experience with command line tools. Knowledge of at least one scripting language (Python, Perl, PHP, Bash, .). Experience with ticketing systems, preferably Jira. Proficient working with spreadsheets and other office tools. System troubleshooting to resolve errors Cross functional awareness about QA , Dev & Product to bridge the gap and facilitate smoother collaboration Ability to analyze data and produce the required data outcome Knowledge about system monitoring & alerting framework Experience with API or Event Drive event architecture. Nice to have Skills Knowledge in one programming knowledge e.g. Java Past experience using ELK, Grafana , Jaeger etc is a plus Experience in working application handling PCI & PII data Worked as Software Engineer or QA in past Knowledge about Jmeter and performance/load test Personality Excellent analytical skills. Good verbal and written communication in English. Able to independently prioritize work, investigate and reach out for support from various people in the business. Able to independently manage stakeholders relations. Flexible in the type of work they take on and adaptable to changing circumstances. A good listener with the ability to empathize with stakeholder concerns. Preferred experience 4+ Years in a technical role (Systems analyst, Operations analyst, Quality engineer, Business analyst). 2+ Years experience working in Payments, FinTech and or financial accounting. 1+ years’ experience working as a support engineer. Education background with one of the Engineering Degree MCA/MTech///B.tech/B.E. Key relationships Product managers. Payment operations specialists. Software developers. Finance specialists. Growth paths Software developer. Quality engineer.

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews