Technical Support Engineer

The Technical Support Engineer, CX at Phenom People will play a crucial role in providing exceptional technical support to clients utilizing the revolutionary recruitment software, RX. Based in Hyderabad, Telangana, India, you will be the primary contact for troubleshooting and resolving technical issues, offering guidance, and conducting training sessions to optimize software utilization. Your responsibilities will include offering technical support through various channels such as phone, email, and chat, resolving recruitment software-related technical issues, collaborating with the development team to address complex problems, conducting client training sessions, and documenting support requests and resolutions. Additionally, you will focus on enhancing software performance, staying updated on industry trends, and contributing to software stability. To excel in this role, you should hold a Bachelor's degree in Computer Science or related field, possess a minimum of 2 years of technical support experience in the software industry, and have proficiency in HTML, CSS, API, and JavaScript. Critical thinking, adaptability in a fast-paced environment, troubleshooting skills, and a passion for web design and technical documentation are essential traits. Strong communication, problem-solving, and customer service skills, along with the ability to work independently and collaboratively, are key for success. Phenom People values diversity, equity, and inclusion, striving to create an inclusive environment where every individual is welcomed and valued. As part of the team, you will enjoy health and wellness benefits, flexible working schedules, career development opportunities, and a supportive organizational culture that encourages personal growth and passion pursuit. Join Phenom People and be part of a growing organization that values its employees, fosters holistic well-being, and offers a variety of perks and extras to ensure a fulfilling work experience. Embrace the night shift from 10 PM to 7 AM, contribute to building phenomenal teams and products, and help shape a more inclusive workplace where diversity is celebrated.,