Technical Support Engineer

Technical Support Engineer - Infrastructure & Cloud

Experience: 3+ years

Work Mode: Remote

About the Role:

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow.

As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.

What You Will Do:

Working with customers to resolve a wide range of issues with their Confluent deployments

Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

Communicating with our core engineering team to provide real-time product feedback from the field

Improving product documentation and authoring knowledge base articles and runbooks

Continuously enhance personal and team knowledge of Apache Kafka and associated products

What You Will Bring:

Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.

Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider.

For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and

Route 53.

Hands-on experience with Ansible, Terraform or any other Infrastructure as Code(IaC) tools.

Or you have experience with Kubernetes management or application deployment on K8s.

Knowledge of SSL/TLS and hands on troubleshooting experience.

Knowledge of various authentication techniques (basic, token, OAuth, SSO).

Knowledge of Authorization concepts (ACLs and RBAC).

Proven experience troubleshooting applications in Linux/Unix environments and familiarity with

command-line tools.

A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.

Experience diagnosing, reproducing, and resolving customer issues.

Desire to make customers successful through direct interaction.

Looking for candidates sitting in EST or CST time zones to support clients