Technical Specialist - M365

Job Description

Onsite Engineer-Helpdesk shall be responsible forhandling user logged complaints/incidents, respond to user and to resolve theissues. The Resourcesshould be Certified for M365 Advanced. The Resources should have priorexperience of managing M365 deployment for a minimum of 5 years. The biddershould deploy bidders on-roll full-time/regular manpower and provide the CV ofsuch resource should be certified by Bidders HR along with the bid What you'll do: Standard incidentsupport for M365 including E5 Security, Email, Copilot, Active Directory (LocalAzure), SSO, EMS, MS Teams, etc. Understanding ofM365 features and services including E5 Security, Email, Copilot, etc. Managing Day today operations and support. Assess and advisechanges on REC Limited's M365 infrastructure. Help REC tofollow the M365 best practices. Understanding andHands-on over the Microsoft Enterprise Mobility and E5-Security Service Co-Pilot Understanding ofWindows 11 Enterprise support. Hands-on overWindows Defender services. End user support. End User deviceOS Patching using patching tool (WSUS / MECM / Intune). Remote support toother site end users. Travel withinother sites of REC locations for providing support if problem is not resolvedthrough remote services. Bidder shall beresponsible for timely and successful patching of all identified end userdevices running Windows 11 Enterprise OS as per REC IT policy What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs Quarterly Performance FeedbackSessions Savings, Investments andRetirement Benefits Flexible Work Hours, Work fromHome, Remote Working, Hybrid Working