Technical Specialist - M365

Job Description

Noventiq is hiring! Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions. Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company’s growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential. One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$. 3500+ Employees in India for India. Total 28 Offices in India across North, South, West & East. 1000+ Resident Engineers across India. 2500+ technical resources in India for India. Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies. Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma companies. Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues. About You Onsite Engineer-Helpdesk shall be responsible for handling user logged complaints/incidents, respond to user and to resolve the issues. The Resources should be Certified for M365 Advanced. The Resources should have prior experience of managing M365 deployment for a minimum of 5 years. The bidder should deploy bidder’s on-roll full-time/regular manpower and provide the CV of such resource should be certified by Bidder’s HR along with the bid What You ‘ll Do Standard incident support for M365 including E5 Security, Email, Copilot, Active Directory (Local & Azure), SSO, EMS, MS Teams, etc. Understanding of M365 features and services including E5 Security, Email, Copilot, etc. Managing Day to day operations and support. Assess and advise changes on REC Limited's M365 infrastructure. Help REC to follow the M365 best practices. Understanding and Hands-on over the Microsoft Enterprise Mobility and E5-Security Service & Co-Pilot Understanding of Windows 11 Enterprise support. Hands‐on over Windows Defender services. End user support. End User device OS Patching using patching tool (WSUS / MECM / Intune). Remote support to other site end users. Travel within other sites of REC locations for providing support if problem is not resolved through remote services. Bidder shall be responsible for timely and successful patching of all identified end user devices running Windows 11 Enterprise OS as per REC IT policy What We Offer Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored Certification Program Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs Quarterly Performance Feedback Sessions Savings, Investments and Retirement Benefits Flexible Work Hours, Work from Home, Remote Working, Hybrid Working Company Onsite / Fun Events Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates. Show more Show less