Job
Description
About TrialX Founded by two Columbia University graduates, TrialX is a clinical research and space‑health informatics company headquartered in New York City. From launching the first clinical trials app on Google Health in 2008 to powering today’s online patient recruitment and remote data‑collection solutions, TrialX is empowering every citizen to contribute to health research—here on Earth and beyond. Our award‑winning platform has connected 1 million+ patients to studies. Trusted by 2 of the top 5 global pharmaceutical companies, leading CROs, and premier academic medical centers, we pair deep clinical‑informatics expertise with a culture of relentless innovation—including support for commercial space‑flight health missions. Our Values Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success. Product Excellence - We craft secure, reliable, beautifully simple products that users love. Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough". Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company. The Role Own the technical side of our customer journey—from initial onboarding through ongoing workstreams such as integrations, data pipelines, and analytics dashboards. You’ll juggle multiple client projects, coordinate tasks with cross‑functional engineering teams, and ensure every deliverable lands on time and in scope. What You’ll Do Customer Onboarding Guide new accounts through configuration, data mapping, SSO/EHR/API hookups, and first study go‑live. Integrations & Data Workstreams Own API integrations, ETL jobs, and secure data exchanges that power reporting and downstream systems. Analytics & Reporting Enablement Partner with analytics engineers to produce dashboards aligned to client KPIs. Project Planning & Tracking Create lean plans and backlogs in JIRA; manage timelines, risks, and dependencies across several customers at once. Resource Coordination Align priorities and capacity across engineering, QA, and data teams to keep workstreams moving smoothly. Stakeholder Communication Run concise status calls, maintain docs, and shepherd issues to resolution. Continuous Improvement Capture post‑launch feedback and metrics to refine playbooks and inform the roadmap. What You Bring 4+ years delivering SaaS or health‑tech implementations, including integrations and analytics projects. Demonstrated success managing multiple concurrent client workstreams. Mastery of JIRA/Google Drive/Microsoft Teams and solid project‑estimation skills (critical‑path, risk mitigation). Clear, diplomatic communicator who sets realistic expectations and keeps stakeholders aligned. Familiarity with regulated environments (HIPAA, GDPR, 21 CFR Part 11) and modern integration standards (REST). Bonus Points : Clinical‑trial domain experience, PMP/PMI‑ACP, exposure to SOC 2 or ISO 27001 controls. What We Offer Competitive full‑time salary commensurate with experience. Learning Stipend – Budget for courses, conferences, and certifications Flexible remote/hybrid schedule and collaboration with global talent How to Apply Email your résumé and a short note about how you would elevate AI‑powered patient recruitment to jobs@trialx.com with the subject “Technical Services Project Manager” . Join TrialX and build products that delight customers, embody excellence, and push the boundaries of what’s possible—while learning for life. Show more Show less
