Technical Project Manager

Senior Project Manager – IT Delivery Role Summary: We are seeking an experienced and dynamic Senior Project Manager with 4+ years of experience leading and delivering large-scale, complex IT projects for high-profile enterprise clients. The ideal candidate will be responsible for end-to-end project planning and execution, ensuring seamless coordination across cross-functional teams, on-time delivery, and alignment with client expectations. This role requires exceptional client relationship management skills, strategic thinking, and a strong focus on delivering high-value outcomes in different scenarios.
Key Responsibilities:

• Project Planning & Execution:
• Develop comprehensive project plans including scope, schedule, resources, budget, and risk mitigation strategies.
• Client Communication & Relationship Management:

Act as the primary point of contact for enterprise clients, managing expectations, reporting progress, and ensuring satisfaction throughout the project lifecycle.

• ITSM Process:

Collaborate with IT service delivery teams to ensure project initiatives align with incident, problem, change, and release management processes.Ensure project deliverables meet the highest standards of quality, adhere to agreed timelines, and align with client's goals.Efficiently allocate resources and manage project budgets, ensuring optimal utilization while staying within financial constraints.Proactively identify project risks and issues, implement mitigation plans, and handle escalations with speed and professionalism.Lead large, cross-functional project teams (often 25+ members), fostering collaboration, accountability, and continuous improvement.Apply Agile, Scrum, or hybrid methodologies for iterative delivery, sprint planning, progress tracking, and successful deliveries.Maintain comprehensive project documentation using tools like JIRA, Confluence, and MS Project. Provide regular status updates to internal stakeholders and clients.Required Qualifications and Experience:

• Delivery Assurance:
• Resource & Budget Management:
• Escalation & Risk Handling:
• Team Leadership & Coordination:
• Agile & Hybrid Methodology Execution:
• Reporting & Documentation:
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field. A master’s degree is a plus.
• 8+ years of proven experience in IT project and service management, with a successful track record of delivering high-budget, enterprise-scale projects.
• Proven experience in environments where ITSM processes are tightly coupled with project delivery.
• Strong exposure to ITIL processes such as incident, change, and release management
• Demonstrated experience with complex system integrations, digital transformation, or software development lifecycle (SDLC) projects for Fortune 500 or large enterprise clients.
• Experience with large teams, multi-vendor coordination, and distributed delivery models.

Preferred Certifications:

• Project Management Professional (PMP®) – PMI
• PRINCE2® Practitioner
• Certified ScrumMaster® (CSM) or SAFe® Scrum Master (Optional)
• ITIL® certification (a plus)

Soft Skills:

• Strong leadership and decision-making abilities
• Excellent verbal and written communication
• Conflict resolution and negotiation skills
• High emotional intelligence and stakeholder management
• Ability to work under pressure and manage multiple priorities in a dynamic environment
• Analytical mindset with service-oriented thinking

Technical Proficiency & Tools:

• Project Management Tools: JIRA, MS Project, Asana, Trello
• Collaboration & Documentation: Confluence, Microsoft Teams, SharePoint
• Development Methodologies: Agile, Scrum, Waterfall, Hybrid
• Reporting Tools: Power BI, Excel, Tableau (basic knowledge)

Job Type: Full-time

Pay: From ₹80,000.00 per year

Work Location: In person