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Description
ABOUT US Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. As we partner with banking clients in their Agile transformation journey, we are helping them modernize core systems, improve delivery velocity, and meet ever-evolving compliance expectations through SAFe (SAF Scaled Agile Framework) Agile methodologies. ABOUT THE DEPARTMENT: The Product Analysis and Customer Support (PACS) team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers. PACS manages all client support requests, ensuring seamless product experience and client satisfaction. We are seeking an experienced Technology Expert / Senior Software Engineer to join our team. This role is ideal for a seasoned professional with strong technical expertise in T24 Transact , Java, and middleware technologies . The selected candidate will play a key role in resolving client incidents efficiently and professionally while progressively developing into a Subject Matter Expert (SME) in Core and Technology areas of T24. If you are an experienced Java developer with a background in Temenos frameworks and a proven ability to resolve client issues within defined SLAs while maintaining exceptional customer satisfaction, we would like to meet you. ROLES & RESPONSIBILITIES: Analyze and resolve client-reported incidents. Debug and troubleshoot issues in Java-based services interacting with T24, ensuring timely resolution in line with SLA commitments. Provide proactive, clear, and timely communication to clients and internal stakeholders throughout the incident lifecycle. Collaborate with cross-functional teams (Development, Infrastructure, DBAs) to resolve complex issues efficiently with effective stakeholder engagement. Participate in Root Cause Analysis (RCA) and contribute to permanent fixes or provide appropriate workarounds. Continuously enhance technical knowledge of various Temenos product architecture, runtime internals, Java integrations, and middleware technologies. Manage configuration, tuning, and troubleshooting of enterprise web/application servers including JBoss, IBM WebSphere, and Oracle WebLogic. Leverage automation and scripting skills using Shell scripting, with exposure to Python, Jenkins, or Ansible as an advantage. Apply knowledge of operating systems such as Linux (RHEL preferred), UNIX, and Windows Server for basic troubleshooting and operational tasks. Ability to work under pressure and handle production critical issues. Demonstrate leadership potential, with a long-term path toward SME status in technology domains. REQUIRED SKILLS: BE/Btech candidate with 3–7 years of experience in core banking technical support or development, ideally with exposure to Temenos product or similar core banking platforms Strong hands-on experience with Core Java / Enterprise Java development. Practical working knowledge of Temenos frameworks Proficiency in debugging across T24 Core, integration layers, and Java customizations. Familiarity with JMS, Web Services (SOAP/REST), and integration frameworks (optional but advantageous). Comfort working in Linux environments, with basic SQL knowledge (Oracle, MSSQL, PostgreSQL). Excellent analytical, problem-solving, and interpersonal communication skills. LOCATION: Chennai & Bangalore WORK SHIFTS: Work Shifts on Rotation applicable with Hybrid working (Work from office 3 days and work from home 2 days) VALUES Care about Colleagues & Clients by actively contributing to projects that improve the client experience Commit all assigned duties. Collaborate with the Team in achieving the shared team goals. Challenge and grow yourself working with the dynamic teams. Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know. Please make sure to read our Recruitment Privacy Policy Interested candidates with relevant skill need to apply by 19th June 2025. Show more Show less
