Technical Operations Specialist

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Key responsibilities:

The Senior Executive, Facility Operations will be responsible for the day-to-day management and operational upkeep of all facility systems and services. This role requires a proactive leader who can ensure a safe, efficient, and well-maintained work environment for all employees. The ideal candidate will be adept at managing various technical systems, leading a team, and collaborating with internal and external stakeholders to achieve operational excellence.

• Building Management Systems (BMS):

  Oversee the operation and maintenance of the Building Management System (BMS), with a primary focus on controlling the centralized air conditioning (HVAC) system to ensure optimal comfort and energy efficiency. Monitor system performance and implement adjustments as needed.

• Mechanical, Electrical, and Plumbing (MEP) & General Facility Management:

  Lead and supervise the MEP operations team, ensuring all planned and unplanned maintenance activities are executed efficiently and safely. Manage and coordinate all facility repairs, including but not limited to electrical, plumbing, and structural issues. Conduct regular inspections to identify and address potential maintenance issues before they become critical.

• Security and Safety Systems:

  Oversee the management and maintenance of all security systems, including

  Access Control, Fire Alarm System (FAS), Lighting Management System (LMS), and CCTV systems.

  Ensure all systems are fully functional and compliant with safety regulations and company policies.

• Workplace Management:

  Manage and optimize

  workstation allocation and workspace management

  to support business needs. Oversee and manage the employee parking. This includes the on-time provision of parking slots as per established Service Level Agreements (SLAs). Develop and enforce parking policies to ensure fair and equitable access for all employees. Address employee queries and escalations related to parking availability and assignments.

• Stakeholder & Vendor Management:

  Serve as the primary point of contact for external

  vendors

  and service providers related to facility operations. Manage vendor contracts, service level agreements (SLAs), and performance to ensure quality and cost-effectiveness. Collaborate closely with internal departments, including

  P&C, Procurement, and IT

  , to support administrative and operational activities.

Skills & Requirements Needed:

• 5+ years of proven experience in facility management and operations, with a strong background in managing technical systems like BMS and MEP Operations.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and a proactive approach to facility maintenance.
• Demonstrated experience in vendor and stakeholder management.
• Familiarity with safety regulations and best practices for facility maintenance.
• Excellent communication and interpersonal skills.

What You’ll Get:

• Competitive salary
• Fun-filled work culture (https://www.highradius.com/culture/)
• Equal employment opportunities
• Opportunity to build with a pre-IPO Global SaaS Centaur