Technical Manager

Key Responsibility Area:

(Specifies Key Result Areas for the Incumbent)

o Lead and manage a team of software developers, Testers and automation engineers.

o Define project goals, scope, and deliverables; ensure successful execution.

o Provide technical guidance and mentorship.

o Identify opportunities for process improvement and automation.

o Implement best practices and tools for efficient development.

o Drive innovation and continuous improvement in methodologies.

o Collaborate with product, QA, and operations teams to define requirements.

o Maintain strong stakeholder relationships aligning technology with business goals.

o Define and track KPIs for project success.

o Monitor team performance and provide feedback.

o Experience in banking applications and CRM processes.

o Continuously update rules/procedures and manage daily activities.

o Support special projects.

Eligibility Criteria: (Skill set required to do the job- Knowledge, Tools, Technical Knowledge, Certifications etc.)

Must have:

o Strong technical background, expertise in two or more languages (.Net, C#, JavaScript, Java, PHP, GO).

o CRM project experience (SugarCRM or Salesforce for Banks/Credit Unions).

o Proven delivery of complex applications and CRM projects.

o Experience in automation strategies for efficiency.

o Knowledge of Generative AI, Agentic architectures, prompt engineering, RAG pipelines.

o LLM-based product development (fine-tuning, embeddings, vector DBs, inference optimization).

o Familiarity with AI platform architecture (local/cloud).

o Agile/Scrum and DevOps knowledge preferred.

o Excellent leadership, communication, and self-learning skills.

o Ability to manage 15+ developers.

Nice to have:

o Familiarity with no code Low code platforms, Xamarin/Maui, API integrations.

o Cloud computing (AWS, Azure, GCP, Oracle CP).

o Exposure to AI-driven automation, cloud AI services, and open-source LLM frameworks.

o Knowledge of model evaluation, monitoring, and ethical AI practices.

o Experience with API integrations in complex banking applications environment.

o Exposure to AI-driven automation strategies for software development processes.

o Knowledge of model evaluation and monitoring for production AI systems.

o Understanding of ethical AI practices and compliance in financial technology environments.

BEHAVIORAL SKILLS: (Attitude, Aptitude and Abilities)

o Demonstrate strong leadership qualities by inspiring and motivating team members, providing clear direction,

fostering collaboration, and supporting a positive work environment.

o Exhibit strong analytical and problem-solving skills to identify root causes of issues and develop effective

solutions.

o Possess excellent interpersonal skills, collaborating effectively with cross-functional teams and stakeholders,

fostering open communication, and mutual respect.

o Demonstrate flexibility and adaptability in managing changing priorities and requirements, effectively handling

ambiguity and uncertainty.

o Display a commitment to continuous learning and professional development, staying updated with industry trends,

and best practices.

o Communicate effectively with team members, stakeholders, and clients, ensuring clarity of information and

alignment of goals.

o Demonstrate sound judgment and decisiveness in making tough decisions, considering various factors, and

balancing risks and benefits.

o Effectively manage conflicts within the team or with stakeholders, facilitating constructive dialogue and finding

mutually acceptable solutions.

o Empower team members by delegating responsibilities, providing autonomy, and recognizing their contributions

and achievements.

o Show empathy, self-awareness, and social skills in interactions, fostering positive relationships, and building trust

within the team.

o Attention to detail, high output accuracy, and innovative problem-solving in software development.

o Excellent verbal and written communication skills in English.

o Strong leadership and collaboration skills, with a focus on team building, employee development, and delegation.

o Assertiveness, emotional stability, openness, goal orientation, fostering innovation, and optimism.

Benefits & Perks:

o Two weekly offs – 5 days working and 2 Week Offs

o Hassle-free transit to work – Cab facility available for pick & drop

o Medical insurance