Technical Consultant

Technical Consultant

Location:

About RealCoderz

RealCoderz is a forward-thinking technology company dedicated to providing innovative solutions that empower businesses to optimize their workforce and enhance security. Our flagship product, skillaTracker, is a comprehensive workforce management and security platform that leverages cutting-edge technologies like AI-powered CCTV surveillance, facial recognition, and real-time location tracking. As we continue to expand our global footprint, we are seeking a highly motivated and technically proficient Technical Consultant to join our dynamic team.

Job Summary

The Technical Consultant for skillaTracker will play a pivotal role in the success of our customer engagements. This hands-on position is responsible for the entire technical lifecycle of the skillaTracker solution for our clients, from initial pre-sales demonstrations and proof-of-concepts (POCs) to full production deployment and ongoing support. The ideal candidate will be a technical evangelist, a problem-solver, and a trusted advisor to our global customer base, ensuring a seamless and successful adoption of our platform.

Key Responsibilities

• Pre-Sales Technical Support:

• Collaborate with the sales team to understand customer requirements and articulate the technical value proposition of skillaTracker.

• Design and execute compelling product demonstrations and proof-of-concepts (POCs) tailored to specific client needs.
• Configure and set up both on-premise and cloud-based demo environments to showcase the full capabilities of the skillaTracker platform.

• Implementation and Deployment:

• Lead the technical implementation of skillaTracker for new customers, including on-premise and cloud deployments.

• Work closely with customer IT teams to set up and configure their environments for successful integration with our solution.
• Ensure all technical deliverables are completed on time and to the highest quality standards.

• Technical Support and Troubleshooting:

• Act as the primary technical point of contact for our global customers, providing timely and effective support.

• Triage, diagnose, and resolve a wide range of technical issues, including network and firewall connectivity problems, software configuration errors, and hardware compatibility issues.
• Proactively troubleshoot customer environments to identify and address potential issues before they impact performance.

• Customer Enablement and Training:

• Provide technical training to customers to ensure they are proficient in using and managing the skillaTracker solution.

• Develop and maintain technical documentation, including installation guides, troubleshooting manuals, and best practice documents.

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in a customer-facing technical role such as a Technical Consultant, Sales Engineer, or Implementation Specialist.
• Strong hands-on experience with both on-premise and cloud (AWS, Azure, or GCP) infrastructure and deployment.
• In-depth knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
• Demonstrated ability to triage and troubleshoot complex network and firewall issues.
• Experience with setting up and managing server environments (Windows Server, Linux).
• Familiarity with database concepts (e.g., SQL, NoSQL).
• Excellent problem-solving and analytical skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Desired Qualifications

• Experience with CCTV systems, video management software (VMS), and IP cameras.
• Knowledge of facial recognition technology and biometric systems.
• Familiarity with REST APIs and software integrations.
• Industry certifications such as CompTIA Network+, Security+, or cloud-specific certifications are a plus.